Technical Support & Customer Service Coordinator

Location: Elkton, Virginia, United States
Employment Type: Part-Time, On-site (up to 28 hours per week, Monday–Friday)
Work Schedule: Later-day office hours, typically within 10:00 AM – 6:00 PM
(e.g., 10–4, 11–5, or 12–6)
Growth Opportunity: Potential to move into a full-time role

Game Day Signals is seeking a Technical Support & Customer Service Coordinator to provide technical support, device troubleshooting, and customer assistance. This role is responsible for resolving technical issues, supporting customers, and assisting with daily operational needs.

Additional responsibilities include providing backup support for order fulfillment and administrative tasks, as well as assisting with social media content creation as needed.

Responsibilities

Technical Support & Device Repair

• Troubleshoot Game Day Signals units and resolve technical issues via phone and email
• Perform battery replacements, screen replacements, and basic hardware repairs
• Program, configure, test, and prepare devices for customer use
• Diagnose warranty issues and coordinate repairs or replacements
• Maintain accurate service, repair, and warranty records

Customer Support & Outreach

• Provide technical support to customers via phone and email
• Assist teams with setup, usage, and troubleshooting
• Prepare quotes and invoices for customer orders
• Follow up with customers to ensure successful implementation and satisfaction
• Communicate clearly and professionally with coaches, staff, and partners

Operations & Team Support

• Assist with order fulfillment, shipping, and inventory as needed
• Process returns and prepare replacement units
• Assist with other administrative tasks as needed

Social Media & Content Creation

• Create and post product-related content on Facebook, Instagram, and X
• Capture photos and short videos of products, setups, and behind-the-scenes activity
• Assist with announcements, promotions, and product updates
• Monitor comments and messages and route inquiries appropriately

Additional Responsibilities

• Assist with supply ordering related to technical repairs and support
• Help with office organization and upkeep as needed
• Participate in continuous improvement of support processes and documentation

Requirements

• Experience in technical support, customer service, IT support, or hands-on troubleshooting
• Comfort working with small hardware components, batteries, and screens
• Strong communication and customer service skills
• Experience posting content on Facebook, Instagram, and X
• Organized, dependable, and able to manage multiple priorities
• Willingness to assist with fulfillment and operational tasks as needed
• Ability to lift and move packages up to 25 pounds

Experience with Shopify or similar order management systems is a plus.

Part-time employees are eligible for:

• Company-matched 401(k)