Technical Support Assistant-WIC & Senior Farmers Market Nutrition Program

Description

Reports To: Market Manager 

Supervision Requirements: None 

Hours: Temporary, part-time, hourly
Approximately 10 hours per week between May-September 2025, primarily on Saturdays and Sundays between 8am-2pm 

Locations: San Rafael, Oakland, Hayward, Newark, and San Francisco 

Salary Range: $21-$23, expected hourly rate of $21 per hour  

BACKGROUND 

The Agricultural Institute of Marin (AIM) is an educational 501(c)(3) nonprofit organization headquartered in San Rafael, California. AIM’s mission is to educate, inspire, and connect communities, responsible farmers and producers as part of a healthy, Earth-friendly, equitable local and regional food system. We envision a responsible food and farming system that is environmentally beneficial, economically viable, and socially just. AIM serves 400+ farmers, food purveyors, and artisans from 40 California counties who participate in AIM’s Certified Farmers Markets in the cities of Hayward, Newark, Oakland, Point Reyes, San Rafael, and San Francisco. AIM also provides hands-on and virtual education programs to thousands of children and adults, operates a farm audit program, runs a mobile market for older adults and underserved communities, and operates CalFresh/EBT and Market Match services to create a healthier, equitable food system across the San Francisco Bay Area. 

DIVERSITY & INCLUSION 

AIM embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. 

JOB SUMMARY 

The Agricultural Institute of Marin is seeking 2-3 bilingual (English + Spanish or English + Chinese) Technical Support Assistants to assist shoppers and farmers participating in the WIC and Senior Farmers Market Nutrition Programs. WIC FMNP and Senior FMNP provide funds for income-eligible California families and seniors to purchase locally grown fruits and vegetables at California Certified Farmers’ Markets. These nutrition benefits, previously issued to recipients as paper vouchers, are transitioning to an electronic payments system with an app-based payment processor.  

Each Technical Support Assistant will rotate between AIM’s seven year-round farmers markets to provide transaction and troubleshooting support during the first season of the transition. Technical Support Assistants will also support farmers in submitting their program authorization applications and setting up and using the payment processor app. This is an entry-level position with potential for a career pathway in farmers markets operations, agricultural education, or local food systems strategies. 

Requirements

 ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Provides excellent customer service and accurate information to farmers and shoppers participating in the WIC and Senior Farmers Market Nutrition Program. 
• Provides tech support and troubleshooting as needed 
• Assists farmers in applying for authorization to accept electronic benefits payments 
• Assists farmers and employees with payment processor setup 
• Collects data about common questions and tech issues 
• Maintains excellent relations with vendors, customers, and staff 
• Occasionally supports market staff with answering customer questions, operating other nutrition benefits programs, and other duties as assigned 

QUALIFICATIONS 

• Must be 18 years of age or older 
• Spanish and/or Chinese language proficiency highly preferred 
• Familiarity with smartphone applications 
• Familiarity with app-based online payment processors a plus 
• Excellent communication, problem solving and organizational skills 
• Ability to maintain calm, handle details, and multi-task in a busy environment 
• Self-starter with outgoing, sunny personality and a sense of humor 
• Excellent punctuality and attendance 
• Availability to work on Saturdays and Sundays from 8am-2pm, occasional availability on Thursdays a plus 
• Must have reliable transportation to and from AIM’s farmers markets 
• General understanding and/or sincere interest in food and farming 

PHYSICAL REQUIREMENTS/DEMANDS 

• Ability to stand and walk in an outdoor environment for extended periods of time 
• Ability to maintain safe and sanitary conditions in a busy environment 

AIM EMPLOYEE EXPECTATIONS:? 

• Adhere to all AIM Health and Safety policies and procedures, as well as those related to the rules and regulations as they pertain to our customers and vendors. 
• Administer duties as defined by the AIM performance review plan within the required deadlines. 
• Attend required meetings and trainings as assigned. 
• Follow all administrative organizational policies and procedures. 
• Must maintain strict confidentiality related to vendors, staff, Board and other AIM information.