Technical Support Associate | Philippines

Job Description

Job Description Description:

Join Peak Support: Where Passion Meets Purpose

At Peak Support, we're not just another outsourcing company—we're a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to Work-Certified company with the best Glassdoor rating in the business process outsourcing (BPO) industry, we're committed to creating an exceptional employee experience. If you share our values and are passionate about delivering outstanding customer service, we want to hear from you!

We offer:
Competitive compensation and excellent benefits.
Comprehensive training and development programs.
A fun, inclusive workplace culture.
Opportunities for personal and professional growth.
Ready to take the next step in your career? Join the Peak Support team and discover why we're the top-rated employer in our industry.

Apply now and let's start our journey together!

As a member of our team, you will:
Provide front-line support for our community via email, live chat, and other channels
Handle customer requests and questions with a thoughtful, friendly and empathetic tone
Research customer issues and work with internal departments to find solutions
Develop a reporting system of all common issues received that can be provided to internal departments to better our product
Utilize systems for tracking bugs, partner requests, and identify ways to improve our support processes
Understand and capture customer feedback to help highlight trends for future product, growth, and marketing initiatives
Create, edit, and continuously update our knowledge base so our partners can easily access information
Build out and monitor online communities to help improve overall social media reputation.
Requirements:

We're looking for individuals with:
Experience or understanding of customer communication and ticketing tools, specifically Zendesk
Excellent written and verbal communication skills
HTML, Java, CSS knowledge
Critical thinking, and analysis / troubleshooting abilities
Self-motivated, resourceful and accountable, while thriving in a collaborative team
2+ years of professional experience, ideally in a fast-paced environment
Familiarity with the Google productivity suite and JIRA (Drive, Docs, Sheets, etc.)
Previous professional experience in a customer service / support environment

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