Technical Support Developer

{"description": " Position Summary
We are seeking an experienced and motivated Technical Support Developer to act as the bridge between the technical infrastructure and end-users, troubleshoot complex software issues, debug code and implement solutions. This person will investigate production incidents, perform root cause analysis and create technical documentation to prevent issue recurrence. The Support Developer will report to the Technical Support Team Lead under the CoE.

What will your job entail?

Key Responsibilities:

• Investigate, debug and solve complex application software issues.
• Review logs, scripts and code (SQL, API, etc) to identify root causes of bugs
• Act as a technical contact offering solutions to customers via email, teams and phone.
• Work with technical and functions teams to resolve bugs and improve product quality.
• Maintain a robust knowledge base and ensure accurate ticketing documentation.
• Create and maintain knowledge base user guides and documentation for known errors.
• Work with function and technical teams to escalate complex bugs and verify fixes.

Qualifications:

• 2+ years of experience in Technical Support, software engineering or system administration.
• Experience working in the non-admitted wholesale insurance space, with familiarity in software solutions that support this domain.
• Hands-on experience with configurable vendor policy administration systems; experience with C1 or Insurity products is strongly preferred.
• Bachelor's degree in Information Technology, Computer Science, or a related discipline (preferred). Equivalent professional experience will also be considered.

Technical & Functional Skills:

• Strong understanding of databases (SQL), API Tools and programming fundamentals.
• Familiarity with ticketing systems (i.e., JIRA).
• Experience working with vendor-configurable platforms or third-party software solutions.

Behavioral Competencies:

• Effective communication and interpersonal skills.
• Strong attention to detail and analytical thinking.
• Sound decision-making and problem-solving abilities.
• Commitment to continuous learning and professional development.

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

How We Support Our Teammates

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them - and their family members - achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.

The target salary range for this position is $72,000.00 - $90,000.00 annually.

The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at [email protected]

The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.", "salary_raw": "Row(double=None, string='USD 72,000.00 - 90,000.00 per year')"}