Technical Support Engineer

Pilz Automation Safety L.P. is technology leader in safe automation technology. In this area, Pilz is consistently developing a role as a total solutions supplier with solutions for safety and automation technology.   The objective of Pilz is to automate machines and plants in such a way that the safety of man, machine and environment is always guaranteed.  In addition to the head office in Ostfildern near Stuttgart, Germany, Pilz is represented by 42 subsidiaries and branches on all continents.

Pilz is currently seeking a Technical Support Engineer based in our Canton, MI office.

Technical Support Engineers report directly to the Director Product Management & Academy while working closely with Application Engineers.  Technical Support Engineers are responsible for resolving technical issues presented by customers.

Duties and Responsibilities:

} Answer customer phone and email inquiries related to the technical and practical application of Pilz product lines

} Apply technical knowledge and skills to resolve technical issues and develop solutions to support customer needs

} Test and verify customer products/returns

} Technical product training for internal customers

} Act as a resource for Pilz product lines including generating product quotes in SAP

} Update company records

} Create internal reference documentation as needed

} Rotational on-call for after hour customer emergency Technical Support

} Travel may be 10-15%; primarily within Southeast Michigan

} Other duties as assigned

Minimum Qualifications:

} Associate’s degree or higher in Engineering with two (2) years’ relevant work experience or an equivalent combination of education and experience

} Exposure to technical trouble shooting, maintenance, and/or support

} Basic electrical knowledge; capable of reading and interpreting technical drawings and documentation (i.e. machine electrical prints)

} Excellent communication skills

} Strong analytical, problem solving, and trouble shooting skills are necessary

} Knowledge of Microsoft Office

} Willingness to learn Pilz products and procedures

} Self-motivated, well-organized and team oriented

Desired Qualifications:

} Bachelor’s degree in Engineering, preferably Electrical/Electronics

} Knowledge of safety devices is a plus

} Working knowledge of PLC controllers and PLC programming

} Proficient with electrical drawings in AutoCAD

Physical Requirements (reasonable accommodations will be made if necessary):

} Seated for extended periods with extensive screen (computer) time

} Able to move and/or lift 50 pounds

What We Offer:

If you have what it takes to be a Pilzler, we offer an exciting work environment, along with a competitive salary and benefits package which includes company paid:

} Family health insurance with zero employee contribution, starting on hire date

} Family dental insurance with zero employee contribution, starting after 90 days

} Three (3) weeks of Paid Time Off (PTO) within one year

} Short-/Long-term disability with zero employee contribution, starting after 90 days

} Life insurance with zero employee contribution, starting after 90 days

} Departmental cross-training

} Paid Parental leave

} Health Savings Account, no employee participation required, starting on hire date

} 401(k) contribution, no employee participation required, starting after 90 days

} Opportunities for bonuses

} and much, much more

About Pilz

Pilz Automation Safety, L.P. is a leading, innovative automation technology company providing worldwide, customer-oriented solutions in the areas of safety for humans, machines and the environment.  We develop environmentally-friendly products using ecological materials and energy-saving technologies. We are a trusted provider of safety services to leading national and international industrial companies. By providing viable solutions to the most complex safety issues, we help companies apply best manufacturing practices to optimize the availability and productivity of their plants worldwide.