Technical Support Engineer

What are we looking for?

We are looking for a technical support engineer to support our 100k+ users build and scale amazing apps on Hercules

What will you do?

You will

• support our 100k+ users on architecting, building, and scaling their Hercules apps through emails, calls, public forums, site visits, and other communities

• directly impact our product roadmap by providing insights to our product and engineering team

• automate answers to the most common questions

• run 1000s of experiments to make our agent cheaper, faster, and more accurate

• build Hercules apps yourself to help test

• interact with Hercules’ core codebase and AI agent prompt AI to fix bugs and ship new features

What skills do we expect you to have?

You are expected to have

• top 1% communication: clear, simple, readable, well-structured, audience-specific, goal-focused, actionable, concise, medium specific

• experience with Typescript, React, and Git containers

• experience working in a customer facing role (product, support, sales, customer success, product)

• experience with shippings apps, websites, or other products

Will you always be a technical support engineer?

If you’d like to, yes. However, after 6-12 months we are open to working with you to transition you to a full time software engineering, pre-sales, or post-sales engineering role

What are Hercules’ operating principles?

Hercules’ operating principles guide how we make decisions every day. We take them very seriously. Most of them are specifically choices that we as a company unique prioritize and so can be learned on the job. However, we do specifically filter for these principles our hiring process:

1. We move with urgency. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds our learning and delights our customers.

2. We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We’re proud of our work.

3. We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done. We are politely relentless.

Is Hercules in-office or remote?

Hercules founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates in US time zones who would be willing/able to travel to the office regularly.

What are Hercules’ benefits?

• Healthcare, vision, and dental

• Use whatever AI productivity tools you’d like

• Take what you need vacation policy

• Daily lunches, dinners and snacks in the office

• We guarantee you will do the best work of your career here

What’s the compensation?

$80k-$175k USD + equity (depends on seniority, equity, and location)