Technical Support Engineer

Location: Bethlehem, PA

Are you a problem-solver who loves digging into technical challenges? Do you get satisfaction from helping customers find solutions? NovaTech Automation is looking for a Technical Support Engineer to join our team!

About the Role

You'll be the go-to expert for our Orion Substation Automation, Bitronics Power Meter, and our newest additions of Hermes, Kronos and other product lines. You will help customers troubleshoot issues, testing new updates, and building your expertise in power systems technology. No two days are the same, and your work directly impacts customer success.

What You'll Do

• Be the customer champion – Guide customers through technical challenges from start to finish, ensuring they feel supported every step of the way
• Solve real-world puzzles – Recreate customer setups in our lab to diagnose and resolve hardware and software issues
• Collaborate across teams – Work closely with our programmers and engineers to get customers the answers they need
• Test and improve – Help ensure product quality by testing software and hardware updates using Windows-based tools
• Share your knowledge – Write clear, helpful technical notes that make complex topics easy to understand

What You'll Bring

• Bachelor's degree in Electrical Engineering, Computer Science or 5 years of related experience (or an equivalent mix of education and hands-on experience)
• Excellent communication skills
• Technical aptitude and a willingness to learn new skills
• Computer literacy and proficiency with Microsoft Office tools.
• A passion for delivering outstanding customer service

Nice to Have

• Knowledge of electric power and power meters
• Background in the electric utility industry (especially three-phase power systems)
• Familiarity with SCADA systems or communication protocols like IEC61850, DNP3, or Modbus
• Knowledge in information technology
• Spanish communication skills

Why NovaTech?

We're guided by four core values: Service, Innovation, Integrity, and Teamwork. If you thrive in a collaborative environment and want to make a real difference for customers, we'd love to hear from you.

Ready to apply? Let's connect!

• Knowledge of electric power and power meters is a plus.
• Computer literacy and proficiency with Microsoft Office tools.