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Technical Support Engineer

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Job Description - Technical Support Engineer

Job Title: Code Pilot (Technical Support Engineer)
Team: Flight Crew
Location: Hybrid or Remote -Work from Home with
Flexibility


About the Mission

At Mach7, we build innovative medical imaging solutions that
help hospitals and clinicians deliver better patient care. As part of our
dynamic Flight Crew, you’ll be part of a tight -knit squad that keeps our
customers’ imaging data flying smoothly and safely every day, everywhere.


Your Role


As a Code Pilot, you’ll be our
customers’ first line of technical support and a trusted companion when things
get turbulent. You’ll troubleshoot issues, assist with core database administrative
tasks, and make sure our clinical partners have what they need to do their
life -saving work without delay.

Working alongside your Wingmates, and Airboss
& Aces (your teammates), you’ll build experience that can launch you into a
Tech Viper role handling advanced troubleshooting and high -impact projects.

What
You’ll Do

  • Provide level one technical
    support for hospitals using Mach7’s Enterprise
    Imaging Solution.

  • Perform routine DBA tasks such as
    monitoring, user access, backups, and system health checks.

  • Triage, troubleshoot, and resolve
    issues or escalate when needed.

  • Document solutions and share
    knowledge to help the entire crew work smarter.

  • Communicate clearly and calmly
    with customers, even in high -pressure situations.

  • Work closely with your Flight Crew
    to make sure health care providers stay up and running 24/7.

  • Learn and grow your knowledge of
    our systems, databases, and imaging technologies.

About You

  • You’re curious, resourceful, and
    eager to learn.

  • You have familiarity with relational
    databases (SQL Server or similar)

  • You love solving problems and
    helping people.

  • You thrive in a collaborative team
    environment and communicate well under pressure.

  • You prefer to work in a flexible,
    hybrid environment as part of a supportive crew, with freedom to do your
    best work from home.

Bonus Points if you have:

·       Experience with PACS, VNA, or enterprise imaging
systems

·       Familiarity with HL7, DICOM, or other healthcare
data standards

·       Mach7 Enterprise Imaging Platform experience


Your Flight Path

This entry -level mission is your runway
for growth. Code Pilots who prove themselves in the cockpit can advance to Tech
Viper roles becoming technical experts trusted with our most complex
customer challenges.


Why Fly with Us

  • Be part of a purpose -driven team
    making real impact in healthcare.

  • Work in a flexible environment
    from home remotely alongside your crew

  • A supportive, fun Flight Crew
    culture where everyone has your back.

  • A growing company where your
    skills and ideas can truly take off.


Ready for Takeoff?

If you’re ready to join a crew that
values teamwork, curiosity, and helping clinical customers deliver life -saving
care, we’d love to hear from you.

Apply now — your
cockpit is waiting.

 

 



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