Technical Support Engineer

About the Mission

At Mach7, we build innovative medical imaging solutions that
help hospitals and clinicians deliver better patient care. As part of our
dynamic Flight Crew, you’ll be part of a tight -knit squad that keeps our
customers’ imaging data flying smoothly and safely every day, everywhere.

Your Role

Working alongside your Wingmates, and Airboss
& Aces (your teammates), you’ll build experience that can launch you into a
Tech Viper role handling advanced troubleshooting and high -impact projects.

What
You’ll Do

• Provide level one technical
  support for hospitals using Mach7’s Enterprise
  Imaging Solution.
  
• Perform routine DBA tasks such as
  monitoring, user access, backups, and system health checks.
  
• Triage, troubleshoot, and resolve
  issues or escalate when needed.
  
• Document solutions and share
  knowledge to help the entire crew work smarter.
  
• Communicate clearly and calmly
  with customers, even in high -pressure situations.
  
• Work closely with your Flight Crew
  to make sure health care providers stay up and running 24/7.
  
• Learn and grow your knowledge of
  our systems, databases, and imaging technologies.
  

About You

• You’re curious, resourceful, and
  eager to learn.
  
• You have familiarity with relational
  databases (SQL Server or similar)
  
• You love solving problems and
  helping people.
  
• You thrive in a collaborative team
  environment and communicate well under pressure.
  
• You prefer to work in a flexible,
  hybrid environment as part of a supportive crew, with freedom to do your
  best work from home.
  

Bonus Points if you have:

·       Experience with PACS, VNA, or enterprise imaging
systems

·       Familiarity with HL7, DICOM, or other healthcare
data standards

·       Mach7 Enterprise Imaging Platform experience

Your Flight Path

This entry -level mission is your runway
for growth. Code Pilots who prove themselves in the cockpit can advance to Tech
Viper roles becoming technical experts trusted with our most complex
customer challenges.

Why Fly with Us

• Be part of a purpose -driven team
  making real impact in healthcare.
  
• Work in a flexible environment
  from home remotely alongside your crew
  
• A supportive, fun Flight Crew
  culture where everyone has your back.
  
• A growing company where your
  skills and ideas can truly take off.
  

Ready for Takeoff?

If you’re ready to join a crew that
values teamwork, curiosity, and helping clinical customers deliver life -saving
care, we’d love to hear from you.

Apply now — your
cockpit is waiting.