Technical Support Engineer

Eaton\u2019s ES AMER NAS division is currently seeking a Technical Support Engineer. This is a hybrid role located in our Arden, NC facility. \n\nThe expected annual salary range for this role is $69000 - $101000 a year. \n\nPlease note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. \n\n## What you\u2019ll do:\n\nThe primary responsibilities of a Technical Service Engineer is to proved phone and chat based technical support encompassing product selection, set-up, troubleshooting, and application assistance. Supported products to include industrial control products (motor starters and contactors, soft starters, control relays, motor overload protection products, pilot devices), circuit breakers (miniature, molded case, power breakers), and distribution products (loadcenters, switching devices, transformers.)\n\nIn this function you will: \n\n * Provide technical support via phone, chat and email\n * Effectively communicate product value proposition and product line strategies\n * Help the team meet or exceed team metrics\n * Leverage information to provide professional customer support\n * Ability to perform assigned duties in a team environment\n * Work on projects to enhance team performance and customer satisfaction\n * Work rotational hours 8:00am \u2013 5:00pm ET and 9:00am \u2013 6:00pm ET\n\n\n\n## Qualifications:\n\nBasic Qualifications:\n\n * Bachelor\u2019s degree from an accredited institution\n * Candidates must reside within a 50 mile radius of Arden, NC. \n * Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.\n\n\n\nPreferred Qualifications:\n\n * Bachelor\u2019s degree in a technical field.\n * Hands on electrical wiring experience\n * Customer service experience\n\n * Experience in a technical field\n\n\n\n\nPosition Criteria:\n\n * Technical aptitude\n * Willingness to learn\n\n\n\nWe are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant\u0027s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.\n\nEaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.\n\nYou do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.\n\nTo request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.\n\nWe know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.\n