Technical Support Engineer

MWDN is a global IT outstaffing company with 23+ years of experience that connects exceptional tech talent with leading companies across Israel, the USA, Great Britain, and Western Europe. We offer opportunities to work on international products in a stable and professional environment.

Here’s what you can expect when you join MWDN:

• Security: We carefully vet our clients to minimize risks and ensure reliability and timely payments—no fraud or unpleasant surprises.
• Career support: If a project isn’t the right fit, we support you and actively help find new opportunities that match your skills and career goals.
• Legal assistance: We provide guidance on legal matters, including opening and managing your independent contractor or sole proprietorship status, taxes, and related processes.
• Professional development: We offer English courses and professional growth opportunities, as well as team-building events.

Why choose us? MWDN is ranked among the top 5 IT employers in our region according to DOU. We take pride in our transparency and strong commitment to our team. Curious to learn more? See what our employees say about working with us on DOU.

• Domain: Healthcare
• Location: Israel
• Company size: 11-50 employees
• Founded in: 2018

Join a pioneering healthcare technology company transforming the way medical organizations manage revenue cycle operations. Built for modern clinical and administrative workflows, its AI-powered platform focuses on real-time documentation enhancement and autonomous coding, helping providers streamline billing and maximize efficiency.

If you're passionate about building smarter, AI-driven healthcare solutions and want to work on technology that helps providers reduce errors, minimize denials, and accelerate revenue capture, this is your opportunity to make a tangible impact.

• 2+ years of experience in technical support, IT, or software QA in the Healthcare industry - knowledge of EHR systems, HL7 protocol, etc.
• Bachelor's degree is required, preferably in Information Technology, Computer Science, Biomedical Engineering, Health Informatics, or a related field
• Excellent written and verbal English communication skills - must
• Experience in troubleshooting cloud-based software issues - AWS services, MongoDB queries, Elastic logs, JIRA
• Technically savvy, with the ability to quickly learn and utilize new technologies and tools
• Strong customer-facing communication skills - ability to explain technical concepts clearly to non-technical users
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
• Resourceful, proactive, and able to find solutions in ambiguous situations

• Provide first-line technical support to customers
• Diagnose, investigate, and resolve software issues, escalating complex cases to R&D when necessary
• Troubleshoot integrations and data exchange issues by analyzing APIs, application logs, healthcare data formats (e.g., HL7), and system configurations to identify and resolve customer-reported problems
• Configure and customize the platform to meet customer requirements
• Assist with onboarding and training new users on system functionality and best practices
• Document common issues, solutions, and procedures in the knowledge base
• Collaborate with Product, Delivery, and R&D teams to improve product quality and customer satisfaction
• Contribute to the continuous improvement of support processes and customer experience

• People-first management with minimal bureaucracy
• A friendly company culture, proven by employees who choose to return
• Flexible working hours
• 32 days of PTO (21 working days per year plus all national holidays)
• 10 paid recovery days
• Full financial and legal support for independent contractors
• Free English classes, with native speakers or Ukrainian teachers
• Dedicated HR support

✅ Intro call with a Recruiter — ✅ Сlient intro interview — ✅ Client tech interview with TL — ✅ Offer