Oriental Motor is a global private company, founded in 1885 in Japan. Headquartered in Ueno Japan, today Oriental Motor is a global leader in sub fractional horsepower electric motors and controls, with Global Headquarters located in N. America, Europe, and Asia. Oriental Motor designs, manufactures, and sells fractional horsepower electric motors and controls for the automation and motion control markets. Our customers are today's leaders in their industries from Medical to Semiconductor, Packaging, Conveyors, Robots, Automated Guided Vehicles, and everything in between
Our goals are to foster each and every employee so they can continuously contribute to the growth and strengthening of our company. In return, we offer a wide range of career paths, training, and benefits fostering our commitment to our employee's careers. We provide benefit programs that align with our employee's personal health care, well-being, and financial objectives including a 401(k) program, Dental Insurance, Health Insurance, Vision Insurance, Paid Time Off, and more.
We are seeking candidates who are interested in joining our team and have the ability to work in a team environment, provide technical support, ensure timely follow-up, and drive sales growth through proactive engagement with new and existing customers. Success in this role will also involve expanding our customer base through consistent lead follow-up.
Essential Job Functions:
- Provide technical support to customers on selecting and sizing products based on application needs, writing sample and troubleshooting programs, providing technical data and information, and troubleshooting problems, by phone, email and chat;
- Helps customers to become familiar with the company's products and services;
- Review customer drawings, plans, and other customer documents to develop and prepare cost estimates and recommended products;
- Follow up previous technical support activity to continue to build relationship and determine new sales opportunities;
- May create tools to help customers / team understand replacement products to aid in the cross over of older to newer products.
- Successfully develop account lists and if needed, hands off accounts to Inside Sales for further follow up and development
- Provide customer service regarding price, delivery, RMA coordination and resolve customer complaints;
- May visit accounts, based on need, to further qualify, develop and evaluate potential;
- May attend trade shows, seminars and motion an motor fairs;
- Provide the Marketing Department information and feedback from customers;
- May support and coordinate local sales promotions such as direct mailers, email blasts, motion and motor fairs, etc;
- May Support distributions sales growth via trainings, and support;
- May provide training to employees as required;
- Use CRM daily to record / report customer information in a timely manner;
- Contributes to providing monthly reports;
Collateral Duties
- Perform other tasks and special projects as needed.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands-to-finger, handle, or feel, reach with hands and arms, sit, talk, and hear. The employee is frequently required to stand and walk. The employee is occasionally required to balance and stoop, kneel, crouch. The employee must regularly lift and/or move up to 5 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential job function assigned satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements:
- Bachelor's degree (B. S.) of Engineering or Engineering Technology
- 1-2 years of related experience;
- Good written and verbal communication skills;
- Good computer skills;
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