Technical Support Engineer

A Technical Support Engineer provides advanced technical assistance to customers or internal users by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues. This role bridges the gap between IT support and engineering teams.

Key Responsibilities

• Troubleshoot and resolve complex technical issues (software, hardware, network)
• Provide Tier 2 / Tier 3 support to users or clients
• Analyze system logs and error reports
• Install, configure, and maintain systems and applications
• Escalate unresolved issues to development or engineering teams
• Document solutions, FAQs, and troubleshooting guides
• Support system upgrades, patches, and deployments
• Ensure high customer satisfaction through timely resolution

Required Skills

• Strong knowledge of operating systems (Windows, Linux, macOS)
• Networking fundamentals (TCP/IP, DNS, VPN)
• Experience with ticketing systems (e.g., ServiceNow, Zendesk)
• Basic scripting (PowerShell, Bash, Python)
• Problem-solving and analytical thinking
• Excellent communication skills