Technical Support Engineer 1-USD_USP

Pay rate range: $30-35/hr.

Job Details :
Title : Technical Support Engineer 1-USD_USP
Location: 3060 Olsen Drive, San Jose, CA, USA 95128
Duration:1 months (05/27/2024 to 06/28/2024)

Description:
Regional IT Specialist - San Jose, Onsite 5 days/week

As a level 2 desktop support technician (Regional IT Specialist), you are responsible for supporting end-user client technology and services for Client employees located in the North American region as well as occasional remote support for other geographic regions where Client does business globally. This includes, but is not limited to, desktop, laptop, and mobile device troubleshooting and diagnosis as well as minor repairs in some instances. This is an internal, end-user facing role where your skills at maintaining and developing relationships with internal users and executive staff is crucial. The Regional IT Specialist role is part of Client 's IT function and is responsible for a wide range technical support tasks.

Job Duties:

• Ensure customer satisfaction
• Report to customers and management on status, resources, needs, and resolutions
• Diagnose and repair computer systems and mobile devices (Windows, Macs, Androids, and iPhones)
• Reimage systems and perform data migrations
• Provide limited user training and education on standard applications
• Remote user support
• Implement hardware and software rollouts
• New hardware delivery and setup (requires lifting of boxes and other hardware in addition to installation under desks)
• Support a variety of applications, security agents, and services
• Work with IT infrastructure teams to setup and maintain existing infrastructure environments and assist with local physical changes
• Printer installation and troubleshooting
• Provide a supporting role for audio/visual & physical conference room technologies
• Assist with telecom and network equipment racking, cabling, etc.

Skills:
• Excellent oral and written communication skills
• Ability to work collaboratively with other Regional IT Specialists and cross-functional technical team members to support deadlines and have the ability to work independently as well
• Ability to engage executive-level internal employees
• Strong aptitude for learning new technologies and understanding how to utilize them
• Ability to follow standard IT support and engineering principles and practices
• Utilize standard IT ticketing software for documentation and workload management
• Ability to handle multiple tasks concurrently with competing deadlines
• Contribute to team activities and goals and share their experience and ideas

• Benefits: It is recommended that employers include a general description of any health or compulsory benefits for compliance with Pay Transparency laws.