Technical Support Engineer

This position is looking for someone who is able to work onsite 2 days a week and has experience with DevOps tools like Docker, Jenkins, and CI/CD. This is a full-time direct hire position that is looking to pay between $100k-$110k/yr. This is a high level technical support role that is looking to bring on someone with strong English communication skills.

Essential Job Functions
Provide technical support for assigned complex system level software products. This includes prioritization, analysis, and resolution of problems of diverse scope requiring an evaluation of identifiable factors.
Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation managing customer relationship all along the way.
Independently define and drive analysis and research of more difficult technical customer problems. Involve appropriate resources in a manner that conserves staff time and yet provides resolution and consistent customer communication in a timely manner.
Validate product bug fixes to ensure regression-free solution and product functioning per specifications.
Develop and maintain specialized test environments to facilitate the reproduction and verification of solutions to technical problems.
Oversee and report on installation testing as these products move through the product release cycle.
Collaborate with R&D and other internal stakeholders during product problem resolution cycle.
Define and report on product supportability and readiness issue during the product life cycle.

Requirements
Bachelor's Degree or higher in fields such as Computer Science, Computer Engineering or equivalent experience
Typically 2-5 years of relevant experience
Strong communication skills
Aptitude for complex technical problem solving
Must be in Austin, TX or willing to move.
Ideal CI tools: Jenkins, Azure DevOps, GitHub
NEED experience reading/understanding OOP code

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