The IT Technical Support Engineer position is one that provides rotational support for our clinics with “Hands On” technical support and training. This position will be responsible to ensure that the Tier 1 vendor is providing timely resolution to tickets. Monitor tickets, by clinic, to detect trends in technology issues and work with the SD Corporate team to implement solutions. This position requires the employee to travel to designated regional clinics to support daily technical operational issues, as required. This position will require Customer Relationship Management support as it applies to the technology infrastructure (Issues, risks, mitigation plans, clinic documentation, communication to IT group for clinic needs, and drive customer satisfaction).
QUALIFICATIONS Education : Bachelor’s degree in computer science preferred Previous Experience : 2-5 years Help Desk experience and proven experience documenting ticket detail to support development of knowledge-based articles for Tier 1. Certifications/Licenses : ITIL, Microsoft, MAC, Citrix, UniPrint, (Desired).
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