Technical Support Engineer

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Technical Support Engineer

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Date: May 31, 2024

Location:
Bakersfield, California, United States, 93311

Company:
Belden, Inc

Belong. Believe. Be You. Belden.
Propel your career surrounded by a diverse team of innovative, goal-oriented individuals who are pursuing the next generation of connectivity solutions. At Belden, you'll participate in work that will challenge you and position you to excel. You'll collaborate with colleagues from around the world, gaining exposure to a broad base of expertise and perspectives.
Together, we'll continue on a journey of innovation, creating a connected world and paving the way for automation. Join us and let's build the future.
Job Summary:
As a Technical Support Engineer, you will be responsible for ensuring the successful installation of Belden and ProSoft Technology products in a customer application. This includes the setup and configuration, debug and troubleshooting, and working with all groups internally within the company to achieve success. As a Technical Support Engineer, you are the primary contact with the end user and responsible for bringing the customer's thoughts and experiences to other groups throughout the company, making our products and overall experience of using our products better for all. Belden and ProSoft Technology equipment is typically found interfacing Rockwell Automation, Schneider Electric, and Siemens PLC processors with various field devices in the oil and gas, packaging, power, and water/wastewater industries, just to name a few.

Responsibilities:

Pre & Post-sales technical support interfacing Belden and ProSoft Technology products with industrial automation equipment from various manufacturers.
Integration of various industrial applications & hardware platforms. Candidate should be comfortable with Ethernet network configuration and troubleshooting of communications issues and ladder logic programming.
Candidate must be able to provide support to end users on a variety of issues; identifies, researches, and resolve technical problems as well as documenting and monitoring the problem to ensure a timely resolution.
Candidate shall be willing to interface with various departments throughout the company such as Engineering, Manufacturing, and Marketing to present field observations from our customers to various groups within the company.

Required Skills and Experience

Should be familiar with many of the following applications: RSLogix 5, 500, or 5000, RSLinx, RSView, RSNetworx, Concept, Unity, and Step7. Experience with industrial wireless applications will also be helpful.
Must have a strong networking background with the ability to troubleshoot and small to enterprise-level networks involving: PRP, MRP, IPSEC, and other networking technologies.
Strong problem solving skills with ability to manage multiple tasks independently, adapting to shifting priorities.
Excellent verbal and written communication
Some travel may be required for this position.

Applicants can expect a base compensation range of $56,200 - $84,300 plus benefits and additional incentives based on the level of the role. This is the reasonable estimate that Belden believes it might pay for this job based on applicable circumstances at the time of posting. Belden may ultimately pay more or less than the posted range as permitted by law, and commensurate with the applicant's experience, qualifications, and geographical location.

Belden also offers hybrid and remote work practices where feasible and provides employees with benefits that could include health/dental/vision, long term/short term disability, life insurance, HSA/FSA, matching retirement plans, paid vacation, parental leave, employee stock purchase plan, paid leave for volunteer work in your community, training opportunities, professional talent management and succession planning, corporate health well-being initiatives and a work culture which includes commitment to diversity, equity, inclusion and sustainability!
Let's Write the Next 100 Years Together.

Join a global community striving to improve connectivity and security. The work we're doing puts our people on the front lines of impacting lives and shaping the future. Propel your story of innovation by helping Belden write the next chapter in ours. Shape your future at Belden.
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These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.
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