Technical Support Engineer - French Speaker

What you’ll do:

The primary responsibility of the Technical Support Engineer is to deliver advanced technical support and troubleshooting assistance to end-users, customers, and internal partners. Serving as a key point of contact across various channels—including telephone, email, and web tickets—you will focus on EATON's electrical product portfolio, specifically tailored devices within the Electrical division.

In this role, you will engage with a diverse array of stakeholders, including end customers, wholesalers, distributors, panel builders, designers, logistics teams, quality departments, product management, R&D, manufacturing, and sales or service representatives. Your expertise will be essential in managing a wide range of pre-sales and post-sales functions, ensuring effective communication and support.

You will provide critical assistance to sales functions across the EMEA region, as well as partially in APAC and the Americas, addressing inquiries related to technical assistance, product-specific questions, warranty issues, documentation requests, repair and calibration needs, and troubleshooting challenges. Additionally, you will guide customers in product selection and application assistance through phone and email interactions. As the first point of escalation for non-standard inquiries and advanced troubleshooting related to hardware and software, your role will be pivotal in resolving complex issues.

Key Responsibilities:

• Act as an engineering resource to resolve customer challenges related to single-phase UPS products (both hardware and software) through various communication channels, including phone, email, and web chat.
• Manage and follow up on hardware and software escalations involving Level 2, Level 3, and Quality teams.
• Foster customer loyalty by delivering exceptional service and enhancing value through a high-performance culture.
• Actively contribute to the organization and daily execution of technical support tasks, utilizing resources such as people, processes, and technology.
• Maintain up-to-date process documentation to ensure clarity and efficiency in operations.
• Participate in knowledge-sharing sessions and continuous improvement initiatives, both within the team and across the organization, to implement best practices at BSC Budapest.
• Collaborate with team members to enhance customer satisfaction, minimize customer effort, and achieve improvements in cycle time and cost through effective problem-solving.

Qualifications:

• Bachelor’s degree (BS/BA) in Industrial Engineering (Electrical/Electronic/Mechanical/Energetic) from an accredited institution (MSc/Electrical is an advantage).

Skills:

•  Understanding of electrical products and basic applications

• Basic Network Knowledge                                                     

• Analytical mindset, communication skills, problem-solving

• Excellent French and English language knowledge

What we offer:

• Wide range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)

• Employee Wellbeing Support: Access comprehensive support programs designated to enhance your overall wellbeing

• Family Friendly: Enjoy a family-friendly environment with policies that support work-life balance

• Talent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching

• Dog-Friendly: Bring your furry friend to work in our dog-friendly office

• Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience

• Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed

• Social Responsibility: Join a socially responsible organization committed to making a positive impact

• Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions

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