Technical Support Engineer, FT, Days

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health's purpose:  Inspire health.  Serve with compassion.  Be the difference.

• Installs and configures Information Technology Services (ITS) hardware solutions and software applications for the enterprise utilizing approved deployment tools and methods

• Troubleshoots and resolves complex challenges related to ITS hardware and software.

• Clinical and Business Systems Analyst for applications issue resolution as required including during emergency situations

• Performs hardware and software updates to ITS solutions including mobile devices.

• Creates and maintains standards documentation related to hardware and software solutions including mobile devices.

• Provides training and support to end-users on the use of IT systems and software

• Conducts regular audits of IT equipment and ensure compliance with company policies

• Utilizes active directory to support the enterprise needs

• Performs other duties as assigned.

Supervisory/Management Responsibilities

• This is a non-management job that will report to a supervisor, manager, director or executive.

Minimum Requirements

• Education - Associate degree in ITS related field of study.

• Experience - Two (2) years related work experience.

In Lieu Of

• Equivalent work/education experience may be considered in lieu of the education and experience requirements noted above.

Required Certifications, Registrations, Licenses

• Certification in CompTIA A+, Network+, or similar IT certifications preferred.

Knowledge, Skills and Abilities

• Ability to prioritize

• Ability to manage multiple assignments and tasks

• Ability to adapt to new technologies and processes

• Understanding of networking, hardware, and software troubleshooting