Technical Support Engineer - German Speaker

About us:

Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we’re dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services. Our EMEA Business Service teams empower seamless operations and drive exceptional results across our electrical, industrial, and corporate teams.

What you’ll do:

Eaton is a leading power management company committed to advancing the global transition to a low-carbon energy future. We focus on enabling this transition in buildings through our innovative technology portfolio, including energy storage solutions, electric vehicle charging infrastructure (EVCI), and energy management software (BEMS).

As a echnical Support Engineer, you will collaborate with local sales teams, area managers, end customers, partners, and service representatives to provide essential pre-sales and post-sales technical support. Your responsibilities will include:

• Managing technical inquiries and drafting quotations based on electrical diagrams and technical data within deadlines.

• Utilizing simulation tools to prepare outputs and assist customers in selecting components from the Eaton product portfolio.

• Delivering Level 1 technical support for hardware and software issues through various communication channels.

• Taking ownership of cases until resolution, coordinating site interventions, and initiating the RMA process for product replacements.

• Supporting the development of engineering software and localizing technical documentation.

• Fostering customer loyalty through exceptional service and sharing technical knowledge within the team.

Qualifications:

• Engineering or equivalent Technical Degree (Electrical is an advantage)
   

Skills:

• Proven experience in Electrical field/Industrial Engineering 

• Advanced understanding of electrical products and applications

• Analytical mindset, sales and business acumen

• Fluent in English and in German

What we offer:

• Wide range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)

• Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing

• Family Friendly: Enjoy a family-friendly environment with policies that support work-life balance

• Talent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching

• Dog-Friendly: Bring your furry friend to work in our dog-friendly office

• Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience

• Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed

• Social Responsibility: Join a socially responsible organization committed to making a positive impact

• Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions

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