Technical Support Engineer (NYC)

Technical Support Engineer (NYC)

• Title of Role: Technical Support Engineer (NYC)


• Location: New York, onsite


• Company Stage of Funding: Venture-Backed — Software Development, Enterprise, B2B, API SDK


• Office Type: Onsite


• Salary: $110K–$140K

Company Description

We're representing a leading global provider of unified API solutions specializing in HR, ATS, and Payroll integrations. This company is at the forefront of transforming enterprise software, enabling seamless connections and integrations for businesses. With a strong focus on innovation and customer success, they are poised for significant growth in the B2B space.

What You Will Do

• Provide technical support and solutions to clients, ensuring optimal use of the API platform.


• Collaborate with engineering teams to troubleshoot and resolve complex technical issues.


• Develop and maintain technical documentation and user guides for clients.


• Analyze customer feedback and usage data to improve product functionality.


• Assist in the deployment of new features and updates, ensuring a smooth transition for users.


• Conduct training sessions for clients to enhance their understanding of the product.


• Act as a liaison between customers and the development team, advocating for client needs.

Ideal Candidate Background

• 3–8 years of experience in a technical support or engineering role.


• Proficient in TypeScript, NodeJS, and React for effective troubleshooting and solutions.


• Strong knowledge of PostgreSQL and REST API integrations.


• Experience with Langchain or similar technologies is highly desirable.


• Excellent problem-solving skills and the ability to work in a fast-paced environment.

Preferred

• Experience in a B2B software development environment.


• Familiarity with HR, ATS, or Payroll systems is a plus.


• Previous experience in a customer-facing technical role.

Compensation and Benefits

The salary for this role ranges from $110K to $140K, with equity grants offered in addition to the base salary. Enjoy a collaborative work environment and the opportunity to make a significant impact on client success.