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Technical Support - GTM

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Job Description - Technical Support - GTM

Aspire Software is looking for an AI Automation & Agent Builder to join our team in Lebanon.

Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

Role Overview

We’re looking for a technically strong individual with natural communication skills to join our UK team. This person will provide direct support to ships and end customers, mentor global reseller/partner support teams, and ensure excellence in service delivery as a bridge between technical teams and customers.

Key Responsibilities

  • Provide direct support to ships and end customers, handling incidents with professionalism and ensuring timely resolution.
  • Act as a mentor and guide to reseller/partner support teams.
  • Maintain up-to-date knowledge of product improvements, bug fixes, and new features; report feedback internally.
  • Contribute to knowledge base content for customers and resellers.
  • Collaborate with other departments to ensure excellent service delivery.
  • Assist with operational and user acceptance testing as needed.
  • Identify and report incident trends to improve the customer experience.
  • Respond to network alerts for first-line network administration, escalating complex issues.
  • Support presales activities and customer onboarding.
  • Share knowledge across global teams to ensure seamless handovers.
  • Minimum 2 years’ experience in a customer-facing support role, ideally with bespoke IT systems/software.
  • Excellent communication skills; able to adapt style for different audiences.
  • Strong initiative with ability to prioritise work effectively.
  • Positive, proactive approach to customer service.
  • Team player with a flexible, adaptable attitude.

Technical Requirements

  • Windows desktop/server experience.
  • Cloud-based architecture familiarity.
  • Experience with:
  • Windows & Linux
  • Office applications
  • Networking (TCP/IP)

Desirable Qualifications/Experience

  • ITIL certification.
  • Networking qualifications (CCNA, CompTIA, etc.).
  • Understanding of SDLC processes.
  • Knowledge of satellite communications and/or the Maritime industry.
  • Additional language skills a plus
Original job Technical Support - GTM posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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