Technical Support Manager

Technical Support Manager  

Location: Mt. Crawford, VA
Department: Technical Support
Reports To: VP of Operations and Engineering

Power Monitors, Inc. is seeking a Technical Support Manager to lead and strengthen our customer-facing technical support operations. This role ensures customer inquiries are resolved quickly and accurately while serving as a key link between our customers, Engineering, and Software Development teams.

If you’re a hands-on leader with strong troubleshooting skills and a passion for helping others solve complex technical issues, we’d love to hear from you!

Key Responsibilities  

• Lead and support the Technical Support team, ensuring timely and high-quality customer assistance.


• Provide direct technical support for PMI products, software, and field applications.


• Act as the primary liaison between customers, Engineering, and Software Development.


• Document, track, and analyze technical issues and recurring problems.


• Contribute to testing and feedback during product development and updates.


• Create and maintain internal technical documentation and knowledge base content.


• Identify process improvements to enhance efficiency and customer satisfaction.


• Occasional overnight travel may be required.
  

What We’re Looking For  

• Strong PC troubleshooting skills, including driver, communication, and security issues.


• Proven experience in customer technical support or IT systems support.


• Excellent problem-solving and communication skills.


• Networking skills


• Technical writing or documentation experience a plus.


• Technical college degree preferred


• Electrical background or experience with electric utilities is a plus but not required.
  

Benefits  

• Medical, Dental, and Vision Insurance


• Health Savings Account (HSA)


• Supplemental Insurance Options


• Company-paid Life Insurance


• Paid Time Off (PTO)


• 401(k) with Company Match


• Education Reimbursement


• 529 College Savings Contribution Matching

About Power Monitors, Inc.  

Since 1986, Power Monitors, Inc. has been a leading manufacturer of innovative power quality analyzers and wireless testing equipment. Serving clients worldwide, we are known for our cutting-edge technology, 24/7 technical support, and customer-first mindset.