Technical Support Representative - Collaborative Environment

Primary Talent Partners has a 4 Month Contract with one of our Huge Educational Clients. This will be a fully remote opportunity

Answer phone calls, chats, and other electronically delivered requests to the call center regarding ***l digital products.
Process email requests and issues delivered to the call center
Own and manage case including communication and resolution to customer using call ticketing system
Research and escalate issues when necessary to Tier 2 support
Responsible for handling all customer inquiries and questions that come into the support center
Provide excellent customer service at all times
Follow up to customer inquiries by taking specific action in a timely manner
Troubleshoot software and system problems
Exercise retention efforts when appropriate
Work with confidential customer information
Problem solve and provide guidance to help customers resolve issues
Enter data from customers into various software programs
Thrives as a team player in a fast-paced, high-energy, change-oriented environment
Participates in additional training courses
Perform other related duties and assignments as required and as assigned by supervisor or manager
2 year of job-related experience in a call center environment
2 year customer service experience
Excellent verbal and written communication
Possess analytical and problem solving skills
Professional demeanor with the ability to maintain even temperament in high pressure situations
Ability to organize, prioritize workload and multi-task
Detail oriented
2-3 years computer usage experience

Technology Experience:
o Experience using call ticketing system, ie. Salesforce.com or similar
o Experience using call center phone system, ie. Avaya
Software experience:
o Internet tools for Window or Mac such as Firefox, Internet Explorer or Safari
o Outlook
o MS Office

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at [email protected]

#PTPJobs

#LI-PTP