Technical Support Representative - Kansas City

The Opportunity:

Are you someone who enjoys solving problems, working with your hands, and helping customers succeed? This is a unique opportunity to combine technical troubleshooting, customer support, product repair, and sales support in a role that has a direct impact on Gallagher's customers and business growth across North America.

What makes this role especially rewarding is the variety. You'll blend technical expertise, customer service, hands-on product repair, and business support while working with industry-leading animal management technology. Your feedback will help improve product reliability, your training will help customers achieve better outcomes, and your customer interactions will help drive continued growth for Gallagher across North America.

This position is ideal for someone who:

• Enjoys troubleshooting and finding solutions to technical challenges.

• Likes working directly with customers and building relationships.

• Has strong mechanical aptitude and enjoys hands-on repair work.

• Is detail-oriented and comfortable using systems such as SAP and CRM tools.

• Thrives in a fast-paced environment where continuous improvement and innovation are valued.

• Wants to be part of a company that combines technology, agriculture, and customer success.

• Enjoys coming into an office for team collaboration.

What you'll bring:

• Detail-oriented with a strong technical aptitude and desire to learn.

• Excellent verbal and written communication skills.

• Strong organizational and time management abilities with the capacity to manage multiple priorities.

• Self-motivated and able to work independently with minimal supervision.

• Strong analytical and problem-solving skills with a focus on finding practical solutions.

• Committed to open, honest, and transparent communication.

• Comfortable working in a fast-paced environment where continuous improvement is valued.

• Previous experience in product repair, equipment servicing, or a related technical role.

• Customer service and/or technical support experience.

• Experience troubleshooting products and assisting customers with technical inquiries.

• Ability to build positive relationships with customers while delivering a high level of service.

• Experience using hand tools and working with electronics.

• Soldering experience is an asset but not required.

• Basic computer proficiency, including:

  • Windows Operating Systems

  • Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook)

  • SAP or similar ERP systems