Technical Support Representative (Onsite)

Established in 2001, iHomefinder, a proud member of the FRONTSTEPS family, is a leading national provider of real estate search technology. Our innovative solutions empower real estate agents and teams, helping them close more deals and thrive. We are looking for people to join our team who have the enthusiasm and desire to work hard to achieve your goals. At iHomefinder we will give you the training to set you up for success, so you can enjoy being a part of a winning team. 

POSITION OVERVIEW
You’ll be responsible for helping clients configure and manage our hosted real estate website products. You'll also assist external web developers with the integration of our property search products into custom-designed real estate websites. You'll use your excellent verbal and written communications skills to understand customer issues and propose solutions to those issues in a professional manner. Furthermore, you'll provide technical training and assistance to partner firms who resell our products.

Please note: This position requires specific technical skills, and applicants will be required to take an exam covering HTML, CSS, JavaScript, and other technical topics during the interview process.

JOB RESPONSIBILITIES

• Front-line customer support, primarily through email, phone, and chat support
• Interacting with customers to clearly identify and troubleshoot issues
• Prioritizing and routing advanced problems to other team members
• Finding and documenting solutions that minimize the impact on engineering teams
• Continually growing your expertise with company products
• Providing customer support metrics and reports to management
• Other duties as assigned

SKILLS & QUALIFICATIONS

• 1-2 years of experience with customer service and technical support
• Technical knowledge and aptitude with web technologies
• Good written and oral communication skills
• A friendly, positive and helpful attitude
• Smart, inquisitive, and creative in troubleshooting and problem solving
• Friendly and patient when working with clients to ensure satisfactory resolutions
• HTML, CSS, JavaScript and WordPress knowledge a plus
• Detail oriented
• Skilled in email and phone communications
• Able to remain calm under pressure and in the face of difficult customer demands
• Able to rapidly learn and document new products through self-directed training

COMPENSATION
This position is based out of iHomefinder's headquarters in Eugene, OR., and pays $24.03 per hour.  

BENEFITS INCLUDE THE FOLLOWING:

• Medical, Dental, and Vision
• Company sponsored Life Insurance
• Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance
• FSA/HSA
• Paid Time Off
• Sick Time
• 401k match

FRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.