Technical Support Representative - Rapid Progression

Oxford Solutions has an opening with our client for a Technical Support Representative. This is contract to start with potential for direct hire. Hybrid schedule (3 days onsite/2 days remote).

Schedule: Mon, Tues, Sat, Sun – 7 am – 3:30 CST.

Looking for someone with a minimum of 6 months to 1 year of experience in a high-volume Technical Support, Helpdesk, or Technical Call Center environment.

In this role you will be the first line of technical support and will be responsible for answering and resolving technical support issues that customers are encountering with technology products.

Responsibilities

• Answer customer phone calls, assist callers with a variety of issues over the phone, including software and hardware troubleshooting
• Provide technical support to customers, business partners, and internal employees
• Accurately document and record technical support calls and events in ticket and tracking software applications
• Communicate with the customers and give them a comfort level that their issue is being properly addressed
• Test, setup and troubleshoot client software installations, test platforms, and equipment

Qualifications

• High School Diploma or GED
• Minimum of 6 months to 1 year of experience in a high-volume Technical Support, Helpdesk, or Technical Call Center setting
• Proficient in the use and basic troubleshooting of industry standard software packages including but not limited to:
  • Microsoft Office (Word, Excel, Outlook, etc.) required
  • Internet Explorer, Google Chrome, Safari browser required
  • Remote connectivity tools such as VPN, RDP, VNC desired
  • Android OS / iOS troubleshooting desired
  • Linux knowledge/troubleshooting desired
  • ServiceNow knowledge highly desired
• Strong verbal and written communications skills with solid listening skills
• Excellent research and documentation skills
• Ability to multi-task in a fast-paced environment