Technical Support Specialist

Biedermann Hoenig Semprevivo is a leading law firm with over 40 years of experience in advising and representing clients across various industries. Our firm is recognized for providing superior legal services and innovative solutions to complex issues. We value diversity, teamwork, and innovation, and are committed to creating a positive work environment for our employees.

Job Overview:

We are seeking a Technical Support Specialist to join our growing IT team. The ideal candidate will possess excellent technical skills, a customer-centric mindset, and a passion for problem-solving. As a Technical Support Specialist, you will play a vital role in supporting our attorneys and staff with their technical needs, ensuring that our systems and applications are running smoothly at all times.

Key Responsibilities:

- Provide technical support for hardware, software, and network related issues to all employees

- Troubleshoot and resolve hardware and software problems promptly, including desktops, laptops, printers, and mobile devices

- Install, configure, and maintain computer systems, software, and applications

- Collaborate with the IT team to continuously improve our existing systems and processes

- Maintain accurate documentation of system and equipment setups, configurations, and user manuals

- Identify and escalate complex issues to the appropriate team members

- Provide training and guidance to new and existing employees on technical tools and systems

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a related field

- 2-3 years of experience in technical support, preferably in a law firm or professional services environment

- Strong technical skills in troubleshooting hardware and software issues

- Knowledge of Microsoft Windows and Office applications

- Familiarity with network protocols, configurations, and troubleshooting

- Excellent communication and customer service skills

- Ability to work independently and in a team environment

- Ability to prioritize and multitask to meet deadlines in a fast-paced environment

- Knowledge of document management and practice management software is a plus

Join our team:

At Biedermann Hoenig Semprevivo, we value our employees' contributions and provide opportunities for growth and development. We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) plan, and paid time off.

If you are looking for a challenging and rewarding career in a dynamic and innovative environment, we encourage you to apply for the Technical Support Specialist position at Biedermann Hoenig Semprevivo. Join us in our mission to deliver exceptional legal services to our clients while maintaining a positive and supportive workplace.