Technical Support Specialist

Job Overview: 
We are looking for a Service Technician to join our team and support our growing line of electric golf carts and UTVs. This role involves hands-on diagnostic and repair work, as well as providing technical support to our dealer network and customers. Ideal candidates are mechanically inclined, tech-savvy, and enjoy solving problems in a dynamic, team-oriented environment. 

About Kandi America:
Kandi America is the U.S. subsidiary of Kandi Technologies and serves as the key distributor for golf carts, UTVs, and e-bikes in the North American market. Based in Dallas, TX, our mission is to provide innovative, eco-friendly, and reliable off-road vehicles for both recreational and commercial use. As demand grows, we are expanding our team and seeking individuals who thrive in a fast-paced and collaborative environment.

Key Responsibilities:
•    Diagnose and repair electric recreation vehicles, including battery systems and
•    mechanical components.
•    Use Zendesk and NetSuite to manage service tickets and documentation.
•    Work independently on assigned tasks, with guidance from the service team as needed.
•    Maintain a clean, safe, and organized work area. 

Requirements:
•    Strong communication skills and a hands-on technical mindset.
•    Basic experience with electrical or mechanical systems (no formal education required).
•    Ability to lift 60+ lbs. and work in physically active conditions (standing, crouching, lifting
•    batteries, etc.).
•    Comfortable using digital tools and learning new systems.

Work Environment:
•    In-shop role with occasional field support.
•    Autonomy encouraged; supervision is available but not micromanaging.
•    Solution-oriented team culture.

Job Type: Full-time

Pay: $16-$20 / Hourly
Benefits:

• 401(k) retirement plan


• Health insurance


• Dental insurance


• Vision insurance


• Paid Time Off (PTO)