Technical Support Specialist

• Growth: We believe in merit, character, and aptitude. The industry is exploding. Our company too. Time to get in.
  
• Learn: Become an expert in battery-based solar technology learning from top thought leaders who have won awards from the Dept. of Energy.
  
• Team: Join an army of passionate freedom lovers who care about the environment and self-reliance.
  
• Pre-IPO: We have been very successful for years and will continue for years to come. We want your family to share in that success.
  
• Impact: Making the world’s electrical power grids greener, more reliable and efficient by harnessing the power of distributed energy.
  

• Improving customer satisfaction by helping our customers (Homeowners) and installers to solve technical problems as well as support installers during commissioning (email or phone).
  
• Documenting received cases and following up in a timely manner.
  
• Cooperating with Certified Field Service Technicians and Field Application Engineers.
  
• Use and maintain the support knowledge base.
  
• Continuously learn new practices and technology that effect the renewable energy industry.
  
• Working with industry partners to support integration efforts.
  

Requirements

• MUST HAVE 2 years' experience in technical customer phone support or similar call center experience.
  
• Possess basic understanding of electrical knowledge. 
  
• Commit to a fast and dynamic environment with a growing company. 
  
• Have a "Can Do" attitude, willingness to learn, passionate about solving problems. 
  
• Ability to maintain and surpass key performance indicators. 
  
  

• You believe the difference between mediocrity and excellence is attention to detail.
  
• You’re energized by helping people, but unafraid to stand alone when it comes to making decisions and owning initiatives.
  
• Guru multi-tasker - You’ve mastered the art of juggling multiple priorities and prefer a fast-paced environment.
  
• You understand how people think and work, and can determine the best way to get things done by speaking their language.
  

Benefits