Technical Support Specialist

Company : Smithville Communications

Job Description - Technical Support Specialist

*Direct applicants only. We are not seeking 3rd party recruitment services at this time.*

Smithville is seeking a Technical Support Specialist to join our Customer Experience team. The Technical Support Specialist will be the voice of Smithville, fielding real-time customer questions via phone and email. The ideal Technical Support Specialist is empathetic, enthusiastic, solution-oriented, and committed to providing outstanding Smithville customer service daily.

You will deliver the highest level of technical service by assisting our customers in a fast-paced, inbound call center environment. You are an individual who provides excellent customer experiences by actively listening, thinking critically, and making sound decisions. In this position, you will record accurate account documentation because you can multi-task and use multiple computer systems while speaking to customers via the telephone. In addition, you are customer-focused and ensure customer satisfaction with accurate, first-call resolution.
   
WORK SHIFT: 1:00 pm - 10:00 pm Wednesday- Sunday

LOCATION: The Technical Support Specialist role is an onsite work position at our offices in Ellettsville, IN.

WHAT YOU'LL DO

Deliver direct customer support via telephone and email related to service, product, and technical questions about Smithville Internet, Email, Security, and Business Systems
Manage a high volume of calls efficiently and effectively 
Communicate and collaborate effectively with peer departments to facilitate customer satisfaction

WHO YOU ARE

High School Diploma or equivalent required
Fluent in English
Excellent telephone and written communication skills and ability to interact with a diverse population  
Able to work in a fast-paced environment while accurately troubleshooting customer concerns  
Excellent computer skills, including proficiency in Microsoft Office, and the ability to quickly learn new software  
Windows and MacOS experience
Basic to Intermediate networking skills
Experience configuring routers and software such as email clients
Demonstrated experience in a customer-facing role, either remote or face-to-face

WE'VE GOT YOU COVERED

Insurance Plans include: Medical | Prescription | Dental | Vision | Term Life | Long-Term Disability | Voluntary Insurance
Health Savings Account with generous annual company contributions to your HSA
401(k) Retirement Savings Plan with a valuable company matching contribution
Generous Paid Time Off (PTO) program
Paid holidays
Tuition reimbursement
Paid training and professional development opportunities
Discounted company products and services

ABOUT US
For more than 100 years, Smithville has been and is a locally grown, family-owned, cutting-edge, live-where-we-work, stand-by-our-products, part-of-the-neighborhood, wildly-Hoosier technology company in the heart of Southern Indiana. We provide the best technology services without sending you across the globe for support. We love our services and Indiana. We think you will, too!

Review of employment applications will begin immediately and continue until the position is filled. Smithville is proud to be an equal opportunity employer.

*Be sure to check your spam folder as we will initiate communication via email*

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Technical Support Specialist

Job Description - Technical Support Specialist

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