Technical Support Specialist

Are you a seasoned IT professional looking for a career change? Are you looking for an innovative organization that fosters teamwork and supports your professional and personal development? 

We are currently looking for a professional and experienced full-time Technical Support Specialist to join our team. This position helps identify opportunities and deploy technical solutions that enable improvements to our clients’ business operations.

Perks
• Competitive salary based on qualifications 
• Bonuses
• Commissions
• Mileage reimbursement
• Paid time off
• Certification education reimbursement
• Room for advancement in the company
• 401k with company match
• Health Insurance with company contribution
• Life insurance
• Long term disability

Responsibilities
• Respond to help desk tickets
• Participate in planning and implementing projects
• Assist with new customer onboarding process
• Utilize help desk ticketing and workflows
• Complete all assigned projects, reports, and documentation

The ideal candidate will possess the following:
• Industry certifications related to networking and security from Microsoft and Cisco 
• Expertise in security best practices
• Three years’ experience working for a managed IT services company 
• An in depth understanding of common operating systems and business applications
• Bachelor’s degree in Information Technology or related field preferred
• Experience with ConnectWise solutions preferred

About Our Company
Hyperion Managed Services is a Managed IT Services Provider for small to mid-sized organizations located in Michigan. We provide Managed IT Services, Support and Consulting where we act as the IT department for our clients and assist larger organizations with IT projects. To learn more about our company visit our website at: www.hyperionms.com.