Technical Support Specialist

abra is seeking for a Technical Support Specialist!

Key Responsibilities:

• Provide technical support for Microsoft Office applications, commercial off-the-shelf software, and monitoring/control systems.
• Diagnose and resolve hardware, software, and computing equipment issues.
• Deliver exceptional, professional, and patient service to users.
• Work efficiently both independently and collaboratively within a dynamic team environment.

• At least 3 years of experience working in a technical support center / Helpdesk – Must
• High-level proficiency with Microsoft Office, standard software, computing equipment, and control/monitoring systems – Must.
• Strong learning capabilities and the ability to master new technologies quickly – Must.
• A strong customer-service orientation and great communication skills – Must.
• Outstanding service consciousness