Technical Support Specialist

Position Overview 

Are you passionate about the entertainment industry and eager to help clients achieve their goals with cutting-edge technology? Autodesk’s Interactive Graphics, Media & Entertainment (IME) is seeking a dynamic and customer-focused Technical Support Specialist. This role specializes in supporting our innovative PIX and Flow Capture products. As a key player in our Support division, you'll be at the forefront of solving both technical and non-technical challenges, ensuring our clients receive top-notch service. You will report to the Associate Manager, Product Support and can be based in Los Angeles, CA in a hybrid capacity.  

At Autodesk, we are committed to exceeding client expectations. We value a results-oriented approach and a keen eye for detail. If you thrive in a fast-paced environment, are a team player, and have a passion for customer service and the entertainment industry, we want to hear from you. This role offers ample opportunities to take on additional responsibilities and develop new skills. 

Responsibilities

• Help clients maximize their use of PIX and Flow Capture products Manage support requests and resolve technical issues across various platforms

• Provide support via in-person meetings, phone calls, and emails, including user training, setup, maintenance, and troubleshooting (applications, hardware, and networks)

• Work alongside a dedicated Client Team managing feature films, TV shows, networks, and studio campaigns

• Advise / Educate clients with project workflows, administration, and organization of materials

• Monitor client experiences and advise Customer Success Managers on issues or opportunities to enhance satisfaction

•  Identify and implement process improvements and efficiencies

• Track, take ownership of, and resolve issues through to completion

• Participate in testing new products and features

• Engage in special projects as needed

Minimum Qualifications: 

• 5+ years in customer service/support. Entertainment industry experience is a plus

The Ideal Candidate: 

• Excellent written and verbal English skills, with strong phone and interpersonal abilities

• Experience with Mac and Windows operating systems

• Ability to manage multiple projects simultaneously

• Highly motivated and resourceful with strong critical thinking skills. Must be able to find solutions quickly, even when they are not immediately obvious

• Ability to pick up new technology easily

• Experience working with a distributed/remote team is a plus

• Experience with Autodesk Flow Capture (formerly known as Moxion) and/or PIX