Technical Support Specialist

POSITION NOTES:
Location: Philadelphia PA 19137 - In office 4 days per week, 1 day remote
Duration: Permanent
Pay: ~$75k/year
Client is discussed over a live phone call
W2 US Citizen/GC Holders Only (No Sponsorship or C2C)

RESPONSIBILITIES:
Provide second/third level technical support to all users of Company applications through coordination with Help Desk/Support and other IT departments.
Accountable for the quality and performance of applications within scope; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems.
Provide training to educate staff on how to use applications and technology tools effectively.
Develop, maintain, integrate business-critical applications such as customer portals, reporting software, data warehouse.
ERP system configuration, user maintenance, audits, data integrity, solution building and break/fix, including various legacy, and recent ERP system with a focus on Business Central.
Serve as Business Systems Analyst (BSA) to support, design, test and coordinate the implementation of process modules within the network including satellite locations.
Serve as SQL Server Database Administrator (DBA), responsible for providing technical support for the database environment related to the ERPs.
Work with the other IT departments in the design, management and monitoring of Disaster Recover and Business Continuity tools and procedures to ensure the security of the companys data.
Continually works with systems, vendors, staff to improve manual processes with automation.
Provide regular and accurate management reporting on performance of applications within scope.
Be an ambassador for IT, work across the business with effective communication on IT matters and build relationships with teams to ensure effective dialogue within and between departments.

EXPERIENCE AND QUALIFICATIONS:
BA/BS or equivalent education and experience in Information Technology, or related discipline.
6+ years of experience with IT Application Support.
Experience with Microsoft Dynamics 365 Business Central
Knowledge of process and project management.
Experience with object-oriented programming.
Experience with databases (Microsoft SQL Server)
Experience of managing 3rd parties and 3rd party SaaS.
Exposure to Private Cloud infrastructures running on VMware/vSphere.

For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact the Resource Development Manager that posted this position.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records.
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