Technical Support Specialist

No 3rd Parties/Sub Vendors

Applicants MUST currently be local to the Robinson Township, PA area. All others will be rejected.

Location : 3/2 Hybrid, with onsite work in Robinson Township, PA

Job Type:

Contract -to- Direct Hire

Overview :
The A.C. Coy Company is currently hiring for a Technical Support Specialist role. This individual will be responsible for providing outstanding customer service and technical assistance to end users of the company's state-of-the-art products and technology. Our ideal candidate will be professional, courteous, detail-oriented, and able to work within a fast-paced team environment.

Our Client will provide paid corporate training, free parking, and strong career growth opportunities.

Responsibilities :
Provide quality telephone and email support with an emphasis on customer service, technical expertise, and timeliness to both technical and non-technical end-users
Accurately document customer information and a detailed problem/issue description of all support calls/emails in a CRM system
Supervise open requests and keep requests current and complete
Work with other groups and internal teams to assure timely and professional resolution of customer requests
Maintain current knowledge of all product offerings and support procedures to deliver accurate solutions to customers

Required:
One or more years of experience in a phone-based technical support, help desk, or customer service role
Strong customer service focus, with excellent verbal and written communication skills
Ability to learn and understand technical information and troubleshooting techniques
Experience with Microsoft Office products – Outlook, Word, and Excel
Knowledge of, or experience with customer service management/ticketing systems

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