Technical Support Specialist HN (Remote)

As a Technical Support Specialist, you'll be the frontline responder for customer technical inquiries, providing comprehensive assistance and solutions. Whether you're addressing basic issues at Tier 1 or tackling complex problems at Tier 2, your dedication to customer satisfaction and technical expertise will ensure a seamless support experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat, resolving issues promptly.

• Diagnose and troubleshoot technical problems related to hardware, software, and networking.

• Document all interactions and resolutions accurately in the ticketing system.

• Escalate complex problems to relevant technical teams when needed

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field (preferred).

• Technical support experience, with strong customer service skills.

• Proficiency in troubleshooting various technical issues.

• Excellent communication skills.

• English proficiency at C1/C2 level.

• Flexible to work onsite, hybrid, or remotely

• By applying, you agree that we may create a profile for you on Simera to continue your application.