Technical Support Specialist, Off Hours

Description

The Off-Hours Technical Support team is essential to ensuring our customers have a reliable, secure, and high-performing MEDITECH EHR system. This team addresses technical challenges impacting the system's core code, web infrastructure, and integrations (REST APIs). Beyond troubleshooting, the Off-Hours Technical Support team collaborates with customers and vendors on large-scale IT projects. This collaborative effort resolves a wide range of issues, including software bugs, hardware malfunctions, network problems, and functionality issues within the customer's MEDITECH EHR solution. 

As a member of our Technical Support team, your job would involve: 

• Identifying and troubleshooting technical issues related to hardware, networking, operating systems, databases, cloud structures, and related areas
• Collaborating with other members of the Off-Hours technical team to triage and resolve identified issues, including those within the infrastructure and/or applications
• Serving as a front-line technical resource for recognizing and resolving issues in the EHR, understanding the critical nature of any system disruption in a healthcare setting
• Working on scheduled customer technical projects during off-hours to minimize customer downtime. Examples include assisting with data center moves, hardware and software upgrades, Windows patching, system-level code delivery, etc.
• Collaborating with customers and assisting vendor partners on large-scale IT projects involving software, hardware, network, and functionality issues with their MEDITECH EHR solution
• The position is located in our Southcoast (Fall River) location, with certain days allowed in Foxborough
• Hours for the position are Tuesday - Friday, 12:00 AM - 9:00 AM

Requirements

• Bachelor’s or associate degree with coursework in a computer-related field
• Familiarity with Windows Server and desktop environments
• LAN/WAN and PC maintenance skills
• Experience with database management and architecture
• Flexible and proactive approach to problem-solving
• Exceptional written and verbal communication skills
• Strong analytical and problem-solving skills
• Ability to multitask in a fast-paced environment.

Hiring salary range: $52,800- $63,000 per year. This position includes a 15% shift differential.

Actual salary will be determined based on an individual's skills, experience, education, and other job-related factors permitted by law.

MEDITECH offers competitive employee benefits including but not limited to health, dental, & vision insurance; profit sharing trust and 401(k); tuition reimbursement, generous paid time off, sick days, personal time, and paid holidays. 

This is a hybrid role which includes a blend of in-office and remote work as designated by the management team.   

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.