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Gunderson Dettmer is the only business law firm of its kind - exclusively serving the global venture capital and emerging technology marketplace. With 400 attorneys in eleven offices - from Silicon Valley to Singapore - we innovate for innovators, accelerate entrepreneurship, and help build companies at every stage of the growth lifecycle. We are committed to being the employer of choice by working together to create an environment, in which each of our people can grow, take initiative, and develop a fun, fulfilling and financially rewarding career.
Benefits
In addition to offering competitive salaries, we also offer an excellent benefit package, which includes full medical, dental and vision coverage; 401(k) Profit Sharing Plan; Flexible Spending Account and Paid Time Off.
Job Description
Gunderson Dettmer has an opening for an experienced full-time Technical Support Specialist in our Boston office. The Technical Support Specialist’s role is to deliver high quality technical assistance to end-users in the organization. This role encompasses efficient and effective customer service skills to troubleshoot hardware and software issues as well as providing limited training on the use of various types of hardware and software programs in support of business objectives. This individual is responsible for the joint monitoring of various contact tools (phone, e-mail, MS Teams, service desk software) for end-users to use when seeking assistance on computer hardware and software, printers, telephony, video conferencing, network, and applications. This individual also responds to questions and concerns, and arranges for appropriate Systems/Network staff to assist with problems related to network or system issues, escalating issues as needed. This individual will jointly maintain a ticketing system/database of support issues for resolving common problems.
The individual who fills this position will be the on-site contact in our Boston office and will report to the Office Technology Manager. Candidate will also be required to participate in helpdesk after-hours rotation. It is crucial that this individual be able to work collaboratively with remote users, team members, and managers and is capable of being self-directed with regard to daily tasks.
Job Responsibilities
Job Requirements
Educational Requirements
Status
Gunderson Dettmer is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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