Technical Support Technician III

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Technical Support Technician III

Remote: New York, New York, US

Salary: $34.00 Per Hour

Job Code: 347827

End Date: 2024-05-03
Days Left: 13 days, 3 hours left

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Job Title: Technical Support Tech III

Job Location: 100% Remote (NY)

Job Duration: 6+ Months Contract

Pay Rate: $33.42/hr to $34.42/hr

Job Description:

Why is this open:
Back-fill for two consultants on the team - Today provides reliable same-day delivery at scale to our enterprise retail partners via our client Flex Driver delivery partners while also offering in-store pickup.
The Client Today includes built-in customer service, real-time inventory, out-of-stock buffers, and capacity management controls, allowing our partners to take full advantage of their existing technology investments while adding a new sales channel to drive incremental order volume at retail stores nationwide.
What would happen? Delay in deliverables and goal to onboard a specific number of stores to the client Today platform.
Mission: Onboard as many stores as possible for client to offer same day delivery to the most customers
Day to Day: Manual node configurations using scripts and databases
Not much coding - but lots of manual system configuration across client Systems
Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate degree in a related area and 3+ years of experience in the field or in a related area.
Has knowledge of commonly used concepts, practices, and procedures within a particular field.
Relies on instructions and pre-established guidelines to perform the functions of the job.
Works under immediate supervision.
Primary job functions do not typically require exercising independent judgment.
Typically reports to a supervisor or manager.
Must Haves: 1-3 Years of related work experience
Recent Programming experience in at least one language e.g. Java, Python, C++, etc
Strong communication skills
Associate Degree or higher in a related field
Ability to quickly understand complex business problems
Understands Computer Science and/or Computer Engineering fundamentals
Ability to understand technical documents meticulously execute standard operating procedures defined to support business configuration requirements across various technical services/systems.
Familiar with HTTP Protocols, REST API's, build environments, CI & CD, testing frameworks.
Plusses: Bachelors degree preferred
Local to NY (not required)
Aptitude to quickly learn new systems and software
Leadership Principle: Bias for action, Inclusion
Top 3 must-have hard skills: Programming experience in at least one language e.g. Java, Python, C++, etc
Ability to quickly understand complex business problems
Understands Computer Science and/or Computer Engineering fundamentals
Job Requirement Technical Support Technician
IT Support Specialist
Technical Operations Analyst
Systems Support Engineer
Remote Technical Support Specialist
Technical Support Engineer
Remote IT Support Technician
Technical Support Analyst
Remote Technical Operations Specialist
Remote Systems Support Technician
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Recruiter
Email
Phone
Prince Singh
[email protected]

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