Technical Writer

Job ID Number

R2780

Employment Type

Full time

Worksite Flexibility

Hybrid

Job Summary

As the Technical Writer, you will be responsible for providing change management and communications expertise, create and implement new IT training protocols, and provide tactical project support.

Job Description

We are looking for a Technical Writer to join our team for a 12+ month contract opportunity that is hybrid in Indianapolis, IN. The primary responsibility will be collaborating with the Digital Transformation and IT team, business units, and other third-party vendor(s) that will be providing change management and communications expertise, to create and implement new IT training protocols that will help drive adoption and adherence to IT systems and business processes, and to provide tactical project support that will ensure sustained learning of new systems or enhancements to existing systems, user guides, train-the-trainer events, etc.

This position is part of the Digital Transformation Project Management Office (PMO). While this role does not have direct employee supervisory responsibility, this person will be responsible for leading the PMO’s business user training strategy and tactics.   

This position will have to work collaboratively with many others in the organization to succeed. This role will act as a coach for our business analysts and engagement managers w/r/t business user training needs. This role may also provide direct support and coaching to frontline managers and supervisors as they help their direct reports through transitions.

What You’ll Do

• Apply a structured training development and execution methodology and lead IT project training/learning-related activities with our business units, leveraging this methodology

• Collaborate with IT, Communications, and Business Units to align on an enterprise IT system training RACI and strategy

• Complete training needs assessments across multiple areas

• Evaluate and ensure user readiness

• Identify, analyze, and prepare risk mitigation tactics associated to training, in collaboration with the project manager(s) / PMO

• Proactively identify and manage anticipated resistance

• Create actionable training development and execution deliverables that supports both the IT department, and business end-users: (training plans, train-the-trainer SOP, user guides, system interface and architecture, and other technical documentation support in collaboration with IT system owners, etc.)

• Identify key stakeholder talent who play a role in the organizations commitment to sustained training best practices

• Define and measure success metrics and monitor success of training that is developed

What You’ll Need

Required

• 10+ years of experience leading large-scale training development, execution, and documentation efforts at both a project and portfolio level

• 10+ years of experience leading training development and execution of large-scale process changes and software solution integrations with multiple business units

• 5+ years of experience and knowledge of change management principles, methodologies and tools

• 10+ years of Familiarity with project management approaches, tools and phases of IT software development lifecycles

• Good understanding of large organization issues, structure, and business acumen

• Organized with a natural inclination for planning strategy and tactics

• Exceptional communication skills – both written and verbal

• Able to work effectively at all levels in an organization

• Ability to clearly articulate messages to a variety of audiences

• Excellent active listening skills

• Flexibility and adaptable; able to work in ambiguous situations

• Ability to influence other and move toward a common vision or goal

• Ability to establish and maintain strong relationships

• Must be a team player and able to work collaboratively with and through others

• Forward-looking with a holistic/systems view approach

Desired

• Experience with large-scale enterprise digital transformation / modernization efforts

• State government / Indiana government experience

• Relevant certifications

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.