Technical/Procedure Writer - Start Now

A global financial services company is seeking a Technical/Procedure Writer for their office in Chicago on a long-term temporary basis.

Location: Chicago, IL

Duration: 6 months initially, opportunity for extensions

Job responsibilities: 

·       This position will be responsible for preparing, reviewing, revising, and developing procedures through partnership with Product Subject Matter Experts and Library Functions Heads to maintain accuracy of content.

·       Create, modify, and write standardized procedures, supplemental documents, and process map workflows per business requirements through partnership with Product Subject Matter Experts and Library Functions owners to maintain accuracy of content.

·       Continuously ensure that documents are updated, streamlined, maintained- and archived appropriately.

·       Maintain ownership of Middle Office Supporting Documents in centralized location.

·       Work across organizational boundaries with internal partners to ensure the delivery of quality products and services.

·       Build relationships and establish credibility, which is founded on a detailed understanding of operational data and processes.

·       Foster an environment of trust with internal partners and their senior management, where issues are escalated, identified, and resolved effectively.

Required qualifications, skills, and capabilities:

·       Strong project management and critical thinking skills.

·       Experience developing, writing, and maintaining standard operating procedures.

·       Ability to write high-quality procedures in a simple, clear, and concise manner.

·       Previous experience adapting to a fast paced, transformative work environment while driving results.

·       Excellent interpersonal, influencing, communication and partnership skills.

·       Passion for learning new working models, technologies, and industry trends.

·       Ability to work with technology teams to help improve user accessibility and interface.

·       Motivated and results oriented creative thinker.

·       College degree preferred, and / or 6+ years of experience in client service, operations, technology, sales, or portfolio management. Financial services experience is a plus.