Technician, Blended Learning Enrollment

PLEASE NOTE: Your application will expire one year from the time of submission. Please feel free to apply to any other positions for which you may qualify.

Job Posting End Date:

Deadline to apply is 11:59 PM on

02-02-2026

Job Title:

Technician, Blended Learning Enrollment

Contract Type:

Employee

Annual Salary:

$35,880.00 - $67,096.00

(Support staff salary will be based on internal equity and experience)

Location:

FL - HOME OFFICE

Job Description Summary:

Our Mission is to equip students for success by developing and delivering highly effective digital learning through an intuitive online platform.

FLVS does not discriminate in admission or access to, or treatment or employment in its programs and activities on the basis of race, color, religion, age, sex, national origin, marital status, disability, genetic information or any other reason prohibited by law.

The Position:

Position General Summary:

The Blended Learning Enrollment Technician performs duties associated with Lab Virtual School registration operations and Franchise Virtual School registration operations for FLVS and assists with technical support dealing with enrollment issues. The Blended Learning Enrollment Technician provides guidance regarding the resolution of enrollment-related problems, escalated issues and performs a variety of duties including processing student status changes, franchise coordination, processing MARS enrollments and conducting lab enrollment audits. The Blended Learning Enrollment Technician ensures the accuracy, efficiency of lab enrollments and assists with reporting enrollment data to Blended Learning Director and other departments, as needed.

Essential Position Functions:

• Monitor VSA enrollment reservations for FLVS Labs

• Maintain a high level of customer service in resolving incoming enrollment issues in the BLC inbox and submitted incidents in service now, as well as timely resolution of escalated Blended Learning Specialist (BLS) and District Relations Manager (DRM) enrollment issues

• Assist facilitators, counselors, BLS team members, DRMs, and franchise managers with student status changes

• Work with BLSS to ensure proper funding of lab enrollments by assisting with and conducting lab enrollment audits for labs across Florida in order to ensure proper virtual program tags are utilized

• Process enrollments thru MARS for the state of Florida labs and Franchises

• Send encrypted files containing UN/PW to facilitators

• Identify and resolve exceptions for processed rosters in MARS

• Communicate with facilitators regarding enrollment questions

• Check for discrepancies in MARS Spreadsheets submitted by school personnel and upload into MARS

• Communicate via chatter/email with enrollment manager regarding any issues or need to expedite enrollment

• Verify data to ensure reservations and spreadsheet enrollments are consistent

• Conduct monthly enrollment checkpoints by identifying VLL/BLC enrollments in Pending Withdrawal and notifying the various stakeholders

• Process withdrawals as received via the BLC Inbox or PW/PNA requests on the BLS Dashboard

• Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others

• All work responsibilities are subject to having performance goals and/or targets established

 (These essential functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related duties as required.)

Minimum Requirements:

Education/Licensure/Certification:

• Associate’s Degree; or equivalent combination of education and relevant experience

Experience:

• Two years’ relevant experience, preferably in school operations

• One year experience in hardware/software support, preferred

• Experience organizing, prioritizing, and scheduling work assignments

Knowledge, Skills, and Abilities (KSA's):

• Knowledge of VSA administration and Salesforce, preferred

• Possesses a proficient knowledge of computer operation and office software skills in Microsoft Office suite of products

• Strong knowledge of help desk procedures

• Requires strong written and verbal communication and teaming skills

• Ability to function effectively in a high demand environment with strong organizational skills

• Ability to exercise independent judgment to adopt or modify methods and standards to meet assigned duties

• Excellent customer service skills

• Ability to understand and follow verbal and written instructions

• Demonstrative skill in attention to detail  

• Ability to compile, review, categorize, prioritize, analyze and interpret data and/or information

CORE COMPETENCIES FOR SUCCESS:

JOB KNOWLEDGE AND SKILLS

Team member carries out essential job functions with accuracy, engages in ongoing and relevant professional learning, applies new knowledge effectively, and demonstrates mastery of job-specific skills

PRODUCTIVITY

Team member produces high quality work, meets organizational and departmental deadlines, balances multiple responsibilities, manages time effectively, and seeks ways to improve processes and productivity

COMMUNICATION

Team member communicates clearly in written and verbal formats, collaborates effectively, demonstrates professionalism in all interactions, exhibits strong interpersonal skills, and contributes to a positive team and professional community

CUSTOMER FOCUS

Team member addresses the needs of internal and external customers, analyzes problems effectively, contributes to innovative solutions, seeks opportunities for improvement, and successfully adapts to change

Physical Requirements and Environmental Conditions:

• Frequency of travel:  Frequent travel is required for meetings, trainings, and conferences; location may vary and may require overnight stays

• Light physical activities and efforts required working in an office environment

(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with a disability.)