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The Laboratory Technician Support team member performs a wide variety of laboratory tasks and experiments. May make detailed observations, analyze data and interpret results. Maintains laboratory equipment and inventory levels for laboratory supplies. May write experimental reports, summaries and protocols. May also be responsible for media preparation in the research and development area, including experiments as required and outlined. May also develop and maintain record keeping for experiments performed. Performs limited troubleshooting and calibration of instruments. May perform glass washing.

Hours: 1st Shift - Monday - Thursday 6:00am - 4:30pm

Essential Duties and Responsibilities:

• The QC Lab Support role is fundamental to the successful, compliant operation of the QC Lab, ensuring technicians have the materials and environment needed for accurate testing.
• Central responsibility for preparing, labeling, and quality documentation of all microbiological media, buffers, and cleaning solutions. This includes accurate weighing, pH adjustment, autoclaving, and log entries.
• Responsible for daily lab cleaning and managing waste streams (regular, chemical, solid biohazard, and liquid biohazard).
• Strict adherence to Good Documentation Practices (GDP), Good Laboratory Practices (GLP), and Aseptic Technique to maintain the integrity of the BSL-2 lab environment.
• Perform daily temperature logging for critical equipment (incubators, refrigerators, freezers), assist with routine preventative maintenance (PM) tasks, perform pH meter calibration, and operate/document use of the autoclave and glassware dishwasher.
• Assist other technicians with basic tasks, submit IT and Facilities support requests, and serve as a designated trainer for new hires on Lab Support core duties.

Skills and Competencies:

• Attention to Detail & Documentation: Exhibits strong attention to detail to ensure accurate log entries, clear labeling, and compliance with GDP standards.
• Technical & Foundational Skills: Demonstrates a willingness to learn and execute fundamental laboratory support techniques, including aseptic practices, weighing materials, operating autoclaves/dishwashers, and managing waste.
• Communication & Collaboration: Communicates clearly and effectively to coordinate lab supply needs and report immediate safety or quality concerns to the Supervisor or Manager.
• Performance & Accountability: Highly dependable, consistently follows instructions and established procedures (SOPs), and takes responsibility for maintaining the lab’s operational readiness.
• Cultural Fit: Demonstrates and lives Neogen’s Pillars of Trust (Openness, Honesty, Credibility, Respect, and Service) in all actions and behaviors. Understands their role and how it contributes to the organization’s success.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• High School Diploma/GED is required.
• No prior experience is required as this is an entry-level position. Prior laboratory or commercial experience with material preparation, cleaning, or precise documentation is preferred.

Language Skills:

• Ability to read and comprehend documents such as safety rules, work instructions, and Standard Operating Procedures (SOPs) in English.
• Ability to clearly and legibly record data and initials on logs and forms, which is critical for GDP compliance.
• Ability to communicate clearly (orally and written) with team members and management.

Mathematical Skills:

• Ability to perform basic arithmetic (addition, subtraction, multiplication, division) for accurate weighing and dilution calculations when preparing media and cleaning solutions.  

Computer Skills:

• Basic knowledge of computers and operating systems, including the ability to effectively communicate electronically and use portals for submitting support requests (IT, Facilities, Media).
• Knowledge and experience with Microsoft Office Suite (Word, Excel) is preferred but not required.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to see, talk, or hear.
• Frequently required to stand, walk, and sit, especially when performing lab maintenance and preparation tasks.
• Occasionally required to use hands to handle or feel, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 25 pounds, such as media bottles or equipment.
• Employee must pass a standardized color deficiency test with a score of > 80%.

Work Environment:

• Laboratory environment with potential exposure to moving mechanical parts and fumes or airborne particles.
• Frequently exposed to biological agents and potentially pathogenic microorganisms.
• Occasionally exposed to toxic or caustic agents used in laboratory procedures.
• The noise level in the work environment is usually quiet to moderate, with occasional louder noises from equipment like autoclaves.

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WHO IS NEOGEN:

From farm to fork, we offer solutions to enhance the quality, quantity and safety of the global food supply. Our food safety diagnostics are used within farming operations to the production facilities of most of the world’s best-known food companies. Neogen’s solutions are critical to the health and well-being of our customers’ operations – and in turn their consumers. What we do matters!

Neogen’s culture combines stability with a deep believe in providing professional and personal growth. Our Pillars of Trust – the principles which guide our everyday decision—making, include Openness, Honesty, Credibility, Respect, and Service. It’s the belief in these characteristics that provide a consistent, happy and healthy work environment for our employees.