Technician, Senior Communications

Enterprise Products Partners L.P. is one of the largest publicly traded partnerships and a leading North American provider of midstream energy services to producers and consumers of natural gas, NGLs, crude oil, refined products and petrochemicals. Our services include\: natural gas gathering, treating, processing, transportation and storage; NGL transportation, fractionation, storage and import and export terminals; crude oil gathering, transportation, storage and terminals; petrochemical and refined products transportation, storage and terminals; and a marine transportation business that operates primarily on the United States inland and Intracoastal Waterway systems. The partnership’s assets include approximately 50,000 miles of pipelines; 260 million barrels of storage capacity for NGLs, crude oil, refined products and petrochemicals; and 14 billion cubic feet of natural gas storage capacity.

The Senior Communications Technician will provide national telecommunications field support. This role requires a highly motivated individual, capable of working independent of direct supervision, to support communications systems across a large geographic area. This position will provide direct support of projects, system preventative maintenance, fault isolation and troubleshooting, and 24 hour on-call support. The technician will also provide support and first level training of field operations personnel.  Responsibilities include, but are not limited to:

• Installation, configuration, maintenance and troubleshooting for Avaya Communications equipment, to include CM, Session Manager, System Manager, G430 and G450 media gateways, and Voicemail.
• Assist projects group with the implementation of project related systems.
• Direct local contractors engaged in the installation and maintenance of telecommunications systems.
• Provide support and first level training of field operations personnel.
• Act as first level liaison between field operations and the IT organization.
• Drive standards in the field and provide feedback to the communications engineering team.
• Work with carrier services on voice networks on installing, provisioning and troubleshooting voice and data infrastructures.
• Provide 24x7 on-call support. 
• Travel up to 50%.

The successful candidate will meet the following qualifications:

• A high school degree or G.E.D. is required.
• An Associate's degree in Electronics or 7 years of equivalent experience in the field of Electronics is required. 
• A network certification such as a CCNA is a plus.
• 7+ years of experience in the installation and/or maintenance of Avaya telecommunications systems.
• The applicant should be able to utilize test equipment and software required to support Avaya telecommunications systems in the field.
• The applicant should also be proficient with Microsoft Word and Excel.
• Ability to work independently of direct supervision and prioritize assigned activities.
• Ability to interact with internal and external teams /clients to solve problems.

• Physical ability to work in an outdoor environment and safely and effectively operate a motor vehicle.

   

   

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