Technology Account Manager

Job Details

Level
Experienced

Job Location
Prisma Phoenix - Phoenix, AZ

Position Type
Full Time

Salary Range
$18.00 - $22.00 Hourly

Description

Working at Prisma, you will notice that...

We are in search of bright people, willing to roll up their sleeves, take on new assignments, and who are capable of multitasking. In return for your hard work, you'll have the opportunity to work at the

Award Winning

printer in the Southwest! We offer health, vision, dental, life insurance, and 401k benefits. The best thing we have to offer, though, is our amazing work environment and talented team.

Working as a Technology Account Manager, you can expect the following:

Responsible for support of our proprietary eCommerce platform
Work cross-functionally with our Technology, sales, production, and fulfillment teams as well as clients to onboard and maintain various web-to-print stores.
Submit requests to maintain products and other elements on preexisting or new sites for clients
Create and maintain comprehensive project documentation
Ensure each project stays on schedule and adheres to deadlines and define scope
Manage and report changes to the project scope, schedule, and costs
Respond to questions from internal and external stakeholders
Answer customer calls and emails as the first line of support
Other duties as assigned
Qualifications

High school diploma or equivalent, college degree preferred
Customer service experience is a plus
Previous experience in the print industry is a plus
Familiarity with Google Sheets and/or Excel in Sharepoint
Experience with Adobe Create Suite
Experience working in MS Office applications and MS Outlook
2-3 years of work experience in a fast-paced, detailed environment, is recommended.

Legal stuff

Prisma is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.