The Technology Center Desk Attendant, a member of the library support staff, is responsible for monitoring and assisting patrons in using the library’s technology services including the computers in the Technology Center, wireless network access, online resources and TADL digital services.
18.5 hours / week
Preferred schedule:
- Tuesday 8:30a-3:00p
- Thursday 8:30a-3:00p
- Friday 8:30a-2:00p
To perform this job successfully, an individual in this position must adhere to the Library’s mission, vision, and core values and be able to meet or excel in the following representative responsibilities, knowledge, and abilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES - GENERAL
- Monitors patron usage of the Technology Center within the library policies.
- Adheres to all Library policies and procedures.
- Assigns computer usage access and assists patrons in the use of the Technology Center services such as printing, faxing, scanning, website access, etc.
- Fulfills 3D printer orders.
- Stays abreast of technology-based services provided by the library, including lab software, wireless access, TADL mobile app, and online resources.
- Works evenings and weekends.
- Performs related duties as required.
KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of library policies, procedures, and best practices for providing public library services to all patrons.
- Ability to provide exceptional customer service.
- Ability to work effectively with the public and other employees.
- Familiarity with the Mac OS X and/or MS Windows operating systems.
- Ability to communicate effectively.
EDUCATION, EXPERIENCE or OTHER Qualifications include:
- High school diploma
- Skilled in the use of computers and other devices, various software, web technology, online services, and other social media platforms and apps
- Background in customer service
Although reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions, visual and communication ability is required.
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