Technology Clerk

Under the direction of the Technology Manager, the Technology Clerk is responsible for performing tasks related to the needs of patrons and technology in the library.

Essential Duties:

• Assist patrons in the use of public internet computers, including the use of hardware and software.


• Assist patrons in the use of e-readers, electronic resources, and library-related technology services.


• Respond to a variety of questions from patrons related to the library and the usage of various library technologies.


• Be present, visible, and provide excellent customer support and service to patrons using the public computer area.


• Assist in the completion of library trouble tickets when assigned.


• Maintain an attractive, neat, clean, and welcoming Technology area.


• Document, track, and report support-related issues and requests.


• Collect money for library fines and fees when necessary.


• Ensure all library patrons receive excellent, equitable, and efficient assistance in all interactions.


• Ensure patron record confidentiality.


• Explain and enforce library policies and procedures.


• Use the library’s ILS system to perform routine tasks and answer general patron inquiries.


• Work technology desk on a regular basis and other public service desks only as needed.


• Other duties as assigned.

Expected Hours of Work:

Required to work 37.5 hours a week. On-site attendance and evenings and weekends are required.

Non-negotiable 4-week rotation work schedule:

Week 1

Sunday                  10:45-7:15

Monday                 11:45-8:15             

Tuesday                10:00-6:30

Wednesday           11:45-8:15

Thursday               OFF

Friday                     8:30-5:00

Saturday                 OFF

Week 2

Sunday                  OFF

Monday                 11:45-8:15             

Tuesday                10:00-6:30

Wednesday           11:45-8:15

Thursday               11:45-8:15

Friday                     8:30-5:00

Saturday                 OFF

Week 3

Sunday                  OFF

Monday                 11:45-8:15             

Tuesday                10:00-6:30

Wednesday           11:45-8:15

Thursday               11:45-8:15

Friday                     8:30-5:00

Saturday                 OFF

Week 4

Sunday                  OFF

Monday                 11:45-8:15             

Tuesday                10:00-6:30

Wednesday           11:45-8:15

Thursday               OFF

Friday                     8:30-5:00

Saturday                 8:30-5:00

Required Education and Experience:

• High School Diploma or GED.


• Ability to obtain a Paraprofessional Library Certificate issued by the Kentucky State Board for the Certification of Librarians.


• Experience working with computers and Microsoft Office 360 applications preferred


• Fluency in Spanish is preferred.

Required Skills:

• Ability to read and write.


• Ability to do basic math for routine calculations.


• Ability to maintain professionalism in uncomfortable situations and provide excellent customer service.


• Ability to adapt, remain flexible, and flourish in a changing environment while maintaining a positive attitude.


• Ability to be tactful and respect confidentiality.


• Ability to communicate effectively with others, orally and in writing, including through email, and ability to actively listen.


• Ability to establish and maintain effective and positive working relationships with co-workers, patrons, user groups, community organizations, and volunteer groups of varying personalities and ages, and to serve the public courteously in a variety of situations.


• Contributes to creating an environment oriented to trust, open communication, creative thinking, and cohesive team.

Physical Demands:

• Moving up to 50lbs. carts and handling moderately heavy boxes of books when the occasion requires.


• Ability to balance, stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, grasp, talk, type, pick, pinch, hear, and perform repetitive motions.


• Ability to stand and sit for long periods of time.


• Movement through facility locations and assisting patrons.


• Ability to handle books, materials, and equipment.


• Ability to reach above the head and below the knee to retrieve shelved items.


• Visual acuity sufficient to identify materials on shelving up to 90” and to read primarily typed or printed text in a variety of type sizes.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

• Climate-controlled environment inside the building.


• Barrier-free work area

Benefits:

• Health Insurance – Anthem; premium 100% paid by the Library for employees only.


• Vision Insurance - Anthem; premium 100% paid by the Library for employees only.


• Dental insurance – Delta Dental; premium 100% paid by the Library for employees only.


• Life insurance – Mutual of Omaha; premium 100% paid by the Library for employee only.


• Long-term disability insurance – Mutual of Omaha; premium 100% paid by the Library for employees only.


• Short-term disability insurance – Mutual of Omaha; premium 100% paid by the Library for employees only.


• Employee Assistance Program - Mutual of Omaha; premium 100% paid by the Library for employees only.


• Accrued monthly vacation time. 7.5 hours a month, 12 days a year. Increases based on years of service.


• Accrued monthly sick time. 7.5 hours a month, 12 days a year.


• Employee paid for a cancer or accident policy if they choose to participate.


• Employee paid deferred compensation if they choose to participate.


• Enrolled in Kentucky Public Pensions Authority – Employee contribution 6%


• 14 paid holidays
  

Note: This job description does not necessarily reflect all aspects of the job function.