Technology Enablement Specialist

About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

At Commerce Bank, innovation and creativity are the driving forces behind our IT team's success. We are catalysts of transformation who power applications, secure networks, and implement cutting-edge initiatives that propel our business units forward. The banking industry's rapid evolution provides us with an exciting opportunity to continuously learn, grow, and harness new technologies that elevate the experience for our customers. What sets Commerce Bank apart is our company culture and leadership, areas in which we continually invest. This commitment fosters innovation, enhances customer and employee experiences, while reinforcing our belief that our diverse team is our greatest competitive advantage. We actively seek candidates who share our passion for technology and bring fresh perspectives to the table. A diversity of backgrounds, experiences, and viewpoints allows us to develop truly innovative solutions that meet the evolving needs of our banking community. Join us in shaping the future of banking technology. At Commerce Bank IT, you'll find a culture of equity, belonging, and endless opportunities to make a lasting impact. Help us drive innovation that raises the bar for our industry. 

Essential Functions

• Assist in developing and delivering training materials for AI-enabled productivity tools, including Microsoft 365 Copilot

• Support user onboarding for AI and collaboration tools through documentation, job aids, and reference materials

• Respond to user inquiries related to AI tools and provide guidance on basic best practices

• Support AI adoption initiatives by tracking training attendance, feedback, and basic usage metrics

• Assist with rollout communications and coordination of enablement activities

• Support prompt development and documented workflows for common Copilot use cases

• Follow established governance, security, and compliance standards for AI tool usage

• Provide basic administrative support for Microsoft 365 productivity tools

• Escalate complex technical or compliance issues to senior team members

• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Basic knowledge of Microsoft 365 productivity and collaboration tools

• Basic knowledge of Generative AI tools such as Microsoft 365 Copilot

• Ability to follow established governance, security, and responsible AI guidelines

• Willingness to learn and adapt to new technologies

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook  

Education & Experience

• Bachelor’s degree in Information Systems or equivalent combination of education and experience required

• 1+ years of experience supporting digital tools, training, or technology adoption required

• Experience with Generative AI tools and Microsoft 365 applications required

 *Hybrid Schedule: In office 2 days per week  

**Must be eligible to work in the US without sponsorship now or in the future 

**Level of role is determined by knowledge, experience, skills, abilities, and education.

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles.  This compensation range is for the Technology Enablement Specialist I & II job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $34.85 to $46.40 per hour.

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The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.  Click here to learn more.

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