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Who You Are
You are a motivated Endpoint Management professional who is passionate about secure, scalable, and effective management of enterprise endpoints across Windows, macOS, iOS, and Android platforms in the digital workplace. You excel at leveraging Microsoft Intune, Jamf Pro, and Tanium to deliver zero-touch provisioning, enforce compliance policies, and ensure optimal device performance through the lifecycle. You are proactive, detail-oriented, and solutions-driven, and thrive in a fast-paced environment where you can strengthen IT resilience and empower employees through secure, efficient technology. Collaborate effectively with Service Desk, Cloud Engineering, and Security teams to drive automation, improve user experience, and uphold operational resilience.
What You’ll Do
- Oversee and support Microsoft and Apple endpoint devices for seamless operation and optimal user productivity.
- Design, implement, and maintain endpoint configurations across Microsoft, Apple, and Android ecosystems.
- Lead zero-touch provisioning initiatives using Windows Autopilot & Apple Business Manager.
- Manage device enrollment, policy enforcement, and application deployment via Microsoft Intune, JAMF Cloud, & Tanium.
- Configure, deploy, and administer mobile devices, ensuring compliance with company security policies.
- Lead proactive patch management using Tanium, Microsoft Intune, & Jamf Cloud.
- Manage software updates and application packaging/deployment for Windows and macOS devices.
- Develop and maintain compliance baselines and patching workflows.
- Collaborate with the Security team to ensure endpoint protection and threat detection.
- Monitor device health and enforce remediation actions using Tanium and native platform tools.
- Configure and enforce device compliance policies and update rings in Intune and Tanium, or similar tooling.
- Monitor and remediate endpoint vulnerabilities in partnership with security teams.
- Create and maintain scripts (PowerShell, Shell, Python, etc.) to automate provisioning, updates, and reporting.
- Identify opportunities for process improvement and contribute to continuous optimization initiatives.
- Support troubleshooting of M365 / M365 admin, application, and update-related issues.
- Automate deployment, patching, and compliance reporting workflows to boost operational efficiency.
- Maintain an accurate inventory of all endpoint and mobile devices from acquisition through decommission.
- Provide exceptional technical support to end-users, addressing inquiries and resolving issues promptly.
- Communicate incident and service request statuses, ensuring timely ticket updates and effective triage.
- Deliver basic to advanced IT support to maximize end-user productivity.
- Participate in root cause analysis and post-incident reviews.
- Support integration of endpoint data into broader IT dashboards and reporting systems.
- Maintain clear, comprehensive documentation of system configurations, workflows, and changes.
- Develop and update knowledge base articles, FAQs, and user guides to improve support resources.
What You’ll Need
- Operating System Expertise: Advanced knowledge of Windows 10/11, macOS, iOS, and Android device ecosystems, with proven ability to troubleshoot and support these platforms.
- Work Location Requirement: This role is 100% on-site; the successful candidate must be available in the office five (5) days per week.
- Mobile Device Management (MDM): Proficiency with Microsoft Intune, JAMF Pro, and Tanium with hands-on experience managing and securing Windows, Android, and Apple devices.
- Automation: Experience with zero-touch provisioning and automated device enrollment and scripting skills (PowerShell, Bash, etc.) for automation and reporting.
- Technical Troubleshooting: Advanced diagnostic acumen with the ability to swiftly analyze, isolate, and resolve critical technical challenges, driving operational continuity and system reliability.
- Communication & Collaboration: Clear, professional communicator who can work effectively both independently and as part of a team.
- Certifications (Preferred): Microsoft Certified: Modern Desktop Administrator, Apple Certified Support Professional, Jamf Pro 100 or greater, and/or ITIL certification.
- Customer Service Experience: Strong background in IT support with 3–4 years of customer-facing expertise, building trust through excellent communication, timely issue resolution, and consistent service excellence.
- Service Desk Experience: Exposure to enterprise IT service environments, including proficiency with ticketing and tracking systems.
- Corporate IT Environment Knowledge: Strong foundation with 1–2 years of experience supporting business-critical IT operations in enterprise-scale corporate environments.
- Hardware & Software Proficiency: Solid foundation in computer hardware, software, and enterprise applications.
- Task & Workflow Management: Ability to prioritize and manage multiple tasks while maintaining strong attention to detail.
- Technical Communication: Skilled at conveying technical information clearly to both technical and non-technical audiences.
- Process Improvement Mindset: Proactive in identifying and recommending ways to enhance IT processes and efficiency.
- After-Hours Support: Flexibility to provide on-call and after-hours support when required.
- Cloud Compute, Active Directory & Networking: Hands-on experience with Active Directory, Entra ID, and cloud computing fundamentals, complemented by a strong grasp of networking principles supporting efficient IT operations.
- Personal Qualities: Motivated and disciplined, combining excellent time management and attention to detail with a collaborative mindset that strengthens teamwork and drives results.
- Travel: Occasional travel between offices - 15% travel> (Varies based on Location of Employment)
- Physical Requirements: Ability to lift and transport equipment weighing up to 50 pounds.
- Other Duties: Ability to perform additional responsibilities as assigned by leadership.*
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