Technology Service Tech

ESSENTIAL FUNCTIONS
•
Performs troubleshooting, installations and inspections of customer equipment using testing and diagnostic equipment.
•
Installs, removes, repairs, and/or replaces components and parts on machines and electrical systems, including repairing or replacing wiring harnesses.
•
Following company standards for work quality safety and cleanliness.
•
Primary use of a computer to connect to and configure or update caterpillar components as well as prepare and submit accurate service reports within established timeframes.
•
Works directly with customers and supervisory staff in a professional manner to maintain workflow and meet production requirements.
•
Reads and interprets parts books, service manuals, and electrical system schematics.
•
Must be able to accurately provide written estimates to customers for installation and repairs of technology equipment.
ADDITIONAL FUNCTIONS
•
Operates industrial equipment to ensure proper operation following service and/or repair.
•
Regularly reviews data from the troubleshooting and inspection process to work up detailed, accurate and cost-effective job estimates.
•
Work up detailed and accurate parts orders.
QUALIFICATIONS/KNOWLEDGE/SKILL/ABILITY
•
Vocational/technical school training in diesel technology or equivalent experience required.
•
Caterpillar product-specific training preferred.
•
Valid drivers’ license required (driving record must meet company insurance standards; driving record is reviewed annually).
•
Experience performing maintenance and repair on multiple types of construction/mining equipment, power systems, and heavy industrial/diesel engines and hydraulic systems is required.
•
Strong knowledge of electrical theory and systems, familiarity with light and heavy equipment.
•
High degree of demonstrated mechanical aptitude and problem-solving ability
•
Ability to safely perform work.
•
Ability to work independently and demonstrate effective use of available resources.
•
Ability to operate a wide variety of tools and equipment.
•
Ability to work with customers, vendors, and coworkers in a safe and courteous manner.
•
Ability to safely operate motor vehicles and job-related equipment
•
Ability to demonstrate professional verbal and written communications skills (including reading, writing, and understanding English).
•
Basic math computation skill.
•
Advanced computer skills including knowledge of GPS systems and IP address architecture schemes.
PREFERRED
•
Rajant Radio knowledge.
•
Direct experience with Caterpillar equipment preferred.
•
Knowledge of mining production processes, GPS, Radio and networking.
•
A background in electronics, technology, information technology or computer science is preferred.
PHYSICAL/ENVIRONMENTAL REQUIREMENTS
•
Will use hand/power tools, measuring tools, personal computer, mobile phone, overhead crane/hoist, lifting slings/chains, electronic testing equipment, hydraulic testing equipment, oxy/acetylene torch and welders, other specialized tools and equipment, personal protective equipment/clothing.
•
Will be in primarily outdoor environments with moderate to loud noise levels.
•
Standing for long periods on concrete or other hard surfaces; walking over rough and uneven terrain
•
Sitting and driving a vehicle for long periods.
•
Frequent bending, kneeling, squatting, and climbing.
•
Frequent use of ladders and steps for accessing equipment.
•
Frequent lifting up to 50lbs with or without assistance.
•
Frequent use of hands for simple grasping, pushing, pulling, manipulating tools/objects, and writing/typing.
•
Frequent exposure to all outdoor weather conditions.
•
Frequent exposure to substances, including/not limited to: industrial chemicals, hydraulic fluid, grease, oil and dirt.
•
Exposure to dangerous environments, including mine sites and construction sites required.
•
Overtime, varying schedules, and overnight stays away from home may be required.
•
Must maintain clean driving record